Bilingual Cantonese Speaker

1 week ago

Cebu City, Central Visayas, Philippines ContactPoint360 Full time ₱20,000 - ₱40,000 per year

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Job Summary Purpose:

We are looking for Bilingual Cantonese Speakers with outstanding written, verbal, and interpersonal communication skills and the ability to multitask and adapt in a fast-paced environment. You will be the primary contact for our customers, assisting them with inquiries, and concerns, and providing exceptional support.

Location: Onsite (Skyrise 4B, IT Park, Cebu City)

Responsibilities

  • Provide 'world-class' service excellence to clients by offering consistent over-the-phone customer service experience to Chinese Cantonese customers
  • Serve as the main point of contact for customers, assisting them with their queries, complaints, and requests.
  • Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
  • Manage and resolve customer complaints and issues effectively, escalating concerns to the appropriate department when necessary.
  • Process customer orders, returns, refunds, and exchanges, ensuring accuracy and timeliness.
  • Maintain a comprehensive knowledge base of trends, and industry developments to provide top-notch customer service.
  • Keep detailed and accurate records of customer interactions, transactions, and feedback in our customer relationship management (CRM) system.
  • Continuously contribute to improving customer service processes and procedures, striving for excellence in customer satisfaction.
  • May work on non-routine tasks; resolve issues / making working decisions within area of specialization or responsibility.
  • Performs other duties as required.

Qualifications

  • Close to a native Cantonese speaker
  • Can work on an Evening shift/Shifting schedule
  • High school diploma or equivalent; bachelor's degree is a plus.
  • Proven experience as a Customer Service Representative or similar customer-facing role.
  • Exceptional communication skills, both written and verbal, with a courteous and friendly approach.
  • Highly organized and detail-oriented with the ability to multitask and prioritize workload effectively.
  • Prior experience in a retail or e-commerce customer service role is a plus.

What's in it for you?

  • Great base salary
  • HMO Medical Insurance
  • Dental Coverage
  • Paid Vacation and Sick leave
  • 13th-Month Pay
  • Career & Leadership Development Training Programs
  • Corporate Employee Discounts on Partnered Stores

Join our Amazing Team Today and Embrace Excellence Together

  • Japanese speaker

    1 week ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱3,000,000 per year

    TASQ is hiring a Japanese bilingual speaker to work on-site in Cebu.Prepare for an over-the-phone pre-screening interview.About the job Japanese Bilingual | CebuJob DescriptionUpdate and maintain systems/tools following standard procedures.Execute transactions and manage data with minimal direction.Verify data entry accuracy and make corrections.Conduct data...

  • Spanish Bilingual CSR

    1 week ago

    Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time ₱25,000 - ₱50,000 per year

    Job Description:Title: Spanish Bilingual SpeakersJob Specialization: Customer ServiceYOUR OUTSOURCING EXPERTOfficePartners360 is a specialized outsourcing company focused on providing custom back office and customer service solutions for medium-sized to Fortune 500 businesses.OP360 is an equal opportunity employer and value diversity at our company. We do...

  • Italian and English bilingual agent

    7 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱5,000,000 per year

    TASQ is hiring an Italian bilingual speaker for an onsite position in Cebu.Prepare for an over-the-phone pre-screening interview.About the job Italian Bilingual | CebuAbout the JobTranslate documents (requirements, designs, emails, tickets, errors, etc.) between English and Italian.Provide interpretation services during conferences and meetings.Initiate and...

  • korean speaker

    7 days ago

    Olongapo City, Central Luzon, Philippines Exact Star Subic Bay Corporation Full time ₱200,000 - ₱250,000 per year

    About the role Exact Star Subic Bay Corporation is seeking a talented KOREAN BILINGUAL to join our dynamic team in Olongapo City Zambales. This full-time position is crucial in providing exceptional customer service to our valued clients. As a Korean Bilingual, you will be the bridge between our company and our Korean-speaking customers, ensuring seamless...

  • Customer Service Representative Bilingual – Arabic Speaker

    5 days ago

    Cebu City, Central Visayas, Philippines HOLIDAY FACTORY PACKAGE TOUR OPERATOR INC Full time

    Work Arrangement: On SiteWork Schedule: Mid ShiftLocation: Cebu Business Park, Cebu CityRate: Flexible & NegotiableAbout UsHoliday Factory is a leading travel company offering affordable holiday packages, including flights, hotel accommodations, and organized tours to destinations around the world. Known for our competitive service and value-for-money...

  • Native Korean Bilingual Customer Service Representative

    2 weeks ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time $40,000 - $60,000 per year

    We are looking for a Tier 2 Korean/ English Bilingual Customer Service Representative (CSR) to provide front-line support for our Korean-speaking health insurance clients. As a Tier 2 CSR, you will handle basic inquiries and provide assistance with health insurance policies, claims, and billing. This role is ideal for someone with strong communication skills...

  • Native Korean Bilingual Customer Service Representative

    2 weeks ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time ₱600,000 - ₱960,000 per year

    We are looking for a Tier 2 Korean/ English Bilingual Customer Service Representative (CSR) to provide front-line support for our Korean-speaking health insurance clients. As a Tier 2 CSR, you will handle basic inquiries and provide assistance with health insurance policies, claims, and billing. This role is ideal for someone with strong communication skills...

  • Cantonese Bilingual role in BPO

    2 weeks ago

    Quezon City, National Capital Region, Philippines GGIS - Global Group Innovative Services Full time ₱99,000 - ₱109,000 per year

    Cantonese Bilingual role in BPO:Work Setup: OnsiteShift: Night shiftLocation: QC North Edsa, Panorama TechnocenterSalary: ₱99k–₱109k fixedRequirement: Strong communication in Cantonese & EnglishStart date: ASAP this SeptemberJob Type: Full-timePay: Php99, Php109,000.00 per monthBenefits:Flexible schedulePaid trainingPay raiseTransportation service...

  • Bilingual Spanish Speaker

    3 weeks ago

    Davao City, Philippines Sixeleven Global Services & Solutions Inc. Full time

    Overview: We seek a fluent Spanish and English speaker to assist with client communications, translation, and bilingual support. This role involves handling inquiries, translating documents, and supporting various bilingual needs. Key Responsibilities: Communicate effectively with Spanish and English-speaking clients. Translate documents and conversations...

  • African Interpreter

    1 week ago

    Central Visayas, Cebu, Philippines Interpretation,BILINGUAL Full time ₱15,000 - ₱30,000 per year

    Westerneast Communication Services is looking for an African Interpreter to join our team. Our ideal candidate is a self-starter, ambitious, and hard-working.We are looking for a competent Interpreter to provide assistance to non-English speakers across a range of activities. The Interpreter will provide interpretation services during various processes, and...

  • Cantonese Bilingual

    3 days ago

    Davao City, Davao, Philippines RSD Human Resource Management Consultancy Full time

    Key Responsibilities:Communicate with customers in Korean via phone, email, chat to address inquiries, resolve issues, and provide assistance.Provide accurate and timely information regarding products, services, policies, and procedures.Assist customers with placing orders, processing returns, and navigating the company's website or online platform.Document...

  • IT Japanese Bilingual

    1 week ago

    Quezon City, National Capital Region, Philippines HRTX Full time ₱400,000 - ₱600,000 per year

    role: IT JAPANESE BILINGUALLocation: Quezon City (Eastwood / UP Ayala Technohub) or Cebu City, PhilippinesEmployment Type: Full-time | On-site | Open to Local & Foreign Nationals (willing to relocate)About the RoleWe are actively hiring IT Japanese Bilingual Java Developers to join our growing team. This role is ideal for professionals with a background in...

  • Thai Speaker

    1 week ago

    Makati City, National Capital Region, Philippines ADDFORCE HR SOLUTION Full time ₱80,000 - ₱120,000 per year

    BILINGUAL CUSTOMER SUPPORT ROLESWe are hiring bilingual customer experts for various accounts in Quezon City, Pasig, Makati, and Taguig. These roles are onsite and offer competitive salary packages based on experience.We're hiring Danish, Lithuanian, Latvian and Estonian Speaker1. Japanese Customer ExpertLocation:Eastwood, Quezon City (Fraud Detection...

  • Japanese Bilingual Fraud Analyst

    1 week ago

    Silver City, Pasig, Philippines PEO Consulting Limited Full time ₱90,000 - ₱110,000 per year

    Job Tiltle: Japanese Bilingual Fraud AnalystLocation: Silver City, PasigWork Setup: OnsiteWork Schedule: Shifting ScheduleSalary Range: PHP 90, ,000Job SummaryWe are seeking a skilled Japanese Bilingual Fraud Analyst to join our team. The ideal candidate will be fluent in Japanese (N1/N2) and possess a strong background in customer service and fraud...

  • German Bilingual Speaker

    2 weeks ago

    Quezon City, National Capital Region, Philippines Hinduja Global Solutions Full time ₱150,000 - ₱250,000 per year

    Company offers:• Competitive Salary Package• Language Premium• Medical and Life Insurance• HMOMinimum Qualifications:• Must completed at least 2 years of college education.• Either Native or Filipino: German Speaker and must have above average communication skills of the language• Ability to work in a non-scripted environment• Proficient in...

  • French Bilingual Speaker

    2 weeks ago

    Quezon City, National Capital Region, Philippines PMConsulting Full time ₱720,000 - ₱1,200,000 per year

    We are looking for a French Bilingual Accounts Payable Associate to join our growing Finance and Accounting team. The successful candidate will be responsible for processing vendor invoices, handling payment transactions, and ensuring accuracy and compliance with company and client policies—all while communicating effectively in both French and English.Key...

  • Japanese Bilingual Speaker

    3 days ago

    Quezon City, National Capital Region, Philippines PMConsulting Full time

    We are looking for a Japanese Bilingual Accounts Payable Associate to join our growing Finance and Accounting team. The successful candidate will be responsible for processing vendor invoices, handling payment transactions, and ensuring accuracy and compliance with company and client policies—all while communicating effectively in both Japanese and...