
customer support
4 days ago
Send your updated voice recording link and resume to .COM and Indicate "CSR Application" to the Email Subject
Voice Recording Instructions (1 Minute Only):
Go to , find a quiet spot, and record a 1-minute audio answering the following:
- Your full name
- Most recent job
- Key skills or experience related to the position
- How you will commute to Callmax Solutions (Imus)
- Your work attitude
Save and send the recording link + your resume to
Qualifications:
1. Communication: Excellent verbal and written communication skills with strong problem solving abilities.
2. Detail-Oriented: Highly organized with a strong attention to detail.
3. Adaptability: Ability to work effectively in a fast-paced environment and adjust to changing
priorities.
4. Technical Skills: Proficient with CRM software and other customer service tools.
5. Teamwork: Ability to work independently and collaboratively as part of a team.
6. Attitude: Positive attitude and strong work ethic.
7. Education: High school diploma or equivalent required.
Job Roles:
- Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly
and professionally. - Issue Resolution: Address and resolve customer complaints related to damages, order
discrepancies, and other concerns effectively. - Order Follow-Up: Provide updates on order status and follow up with customers on
outstanding orders. - Internal Communication: Collaborate with sales teams and other internal departments to
resolve customer issues and ensure satisfaction. - Record Keeping: Update customer records and track orders to facilitate accurate and
timely issue resolution. - Process Improvement: Identify recurring customer issues, suggest process improvements,
and report findings to management. - Team Collaboration: Work with other CSRs and teams to ensure seamless customer
service and support.
Job Type: Full-time
Benefits:
- Paid training
Work Location: In person
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