customer support

5 days ago


Imus, Calabarzon, Philippines CallMax Solutions Full time ₱180,000 - ₱360,000 per year

Send your updated voice recording link and resume to .COM and Indicate "CSR Application" to the Email Subject

Voice Recording Instructions (1 Minute Only):

Go to , find a quiet spot, and record a 1-minute audio answering the following:

  • Your full name
  • Most recent job
  • Key skills or experience related to the position
  • How you will commute to Callmax Solutions (Imus)
  • Your work attitude

Save and send the recording link + your resume to

Qualifications:

1. Communication: Excellent verbal and written communication skills with strong problem solving abilities.

2. Detail-Oriented: Highly organized with a strong attention to detail.

3. Adaptability: Ability to work effectively in a fast-paced environment and adjust to changing

priorities.

4. Technical Skills: Proficient with CRM software and other customer service tools.

5. Teamwork: Ability to work independently and collaboratively as part of a team.

6. Attitude: Positive attitude and strong work ethic.

7. Education: High school diploma or equivalent required.

Job Roles:

  1. Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly

    and professionally.
  2. Issue Resolution: Address and resolve customer complaints related to damages, order

    discrepancies, and other concerns effectively.
  3. Order Follow-Up: Provide updates on order status and follow up with customers on

    outstanding orders.
  4. Internal Communication: Collaborate with sales teams and other internal departments to

    resolve customer issues and ensure satisfaction.
  5. Record Keeping: Update customer records and track orders to facilitate accurate and

    timely issue resolution.
  6. Process Improvement: Identify recurring customer issues, suggest process improvements,

    and report findings to management.
  7. Team Collaboration: Work with other CSRs and teams to ensure seamless customer

    service and support.

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person



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