technical support

5 days ago

Imus, Calabarzon, Philippines CallMax Solutions Full time ₱240,000 - ₱360,000 per year

For faster process, Kindly send your Resume to .COM and Indicate "TSR/CSR" to the Email Subject

Qualifications:

  1. Communication: Excellent verbal and written communication skills with strong problem solving abilities.

  2. Detail-Oriented: Highly organized with a strong attention to detail.

  3. Adaptability: Ability to work effectively in a fast-paced environment and adjust to changing

priorities.

  1. Technical Skills: Proficient with CRM software and other customer service tools.

  2. Teamwork: Ability to work independently and collaboratively as part of a team.

  3. Attitude: Positive attitude and strong work ethic.

  4. Education: High school diploma or equivalent required.

Job Role:

  1. Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly

and professionally.

  1. Issue Resolution: Address and resolve customer complaints related to damages, order

discrepancies, and other concerns effectively.

  1. Order Follow-Up: Provide updates on order status and follow up with customers on

outstanding orders.

  1. Internal Communication: Collaborate with sales teams and other internal departments to

resolve customer issues and ensure satisfaction.

  1. Record Keeping: Update customer records and track orders to facilitate accurate and

timely issue resolution.

  1. Process Improvement: Identify recurring customer issues, suggest process improvements,

and report findings to management.

  1. Team Collaboration: Work with other CSRs and teams to ensure seamless customer

service and support.

Job Type: Full-time

Benefits:

  • Paid training

Application Question(s):

  • Do you have at least 6 months experience as CSR in a BPO Company?

Work Location: In person

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