Customer Service Representative

4 days ago

Imus, Calabarzon, Philippines Seika Autoparts & Accessories Full time ₱150,000 - ₱250,000 per year
  • Answer incoming calls, emails, chats, and social media inquiries from customers.
  • Provide accurate information regarding products, services, policies, and procedures.
  • Handle and resolve customer complaints in a professional and timely manner.
  • Process orders, applications, requests, and returns.
  • Maintain customer accounts by updating information and tracking interactions.
  • Escalate complex issues to higher-level support or management when necessary.
  • Follow company communication guidelines and customer service scripts.
  • Document customer interactions and feedback to improve service quality.
  • Collaborate with other departments (sales, technical, operations) to address customer needs.

Job Type: Full-time

Work Location: In person

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