Workforce Supervisor

1 day ago

Manila, National Capital Region, Philippines IntouchCX Full time ₱900,000 - ₱1,200,000 per year

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We're seeking a Workforce Supervisor to direct, manage, and supervise a team of Workforce Analysts and Specialists. The ideal candidate will be responsible for the team's performance and development, and will ensure that team members are focused on the delivery of company goals and client operational expectations.

As Workforce Supervisor, You Will…

  • Evaluate forecasting and capacity models to give recommendations for long term staffing needs
  • Provide clear communication of the forecasted workload, changes, assumptions and inputs
  • Escalate discrepancies in data to management with recommendations for action
  • Work with business leadership to coordinate processes to meet the operational and strategic needs of the business
  • Advise on potential opportunities or hazards that affect the ability to meet strategic goals
  • Analyze proposals from WFM analysts' related to staffing needs
  • Respond to changes in the plan in a timely and accurate manner to ensure proper staffing levels are maintained
  • Act as initial point of contact for all assigned projects on all scheduling concerns
  • Coordinate and collaborate with operations and other departments to ensure the production environment is running smoothly
  • Exercise sound judgment when identifying staffing requirements and implementing procedural changes, while ensuring compliance with company policies and procedures
  • Recommend procedural and operational guideline changes to improve communications and operational efficiency
  • Directly respond to client escalations/queries with regards to Workforce Management
  • Participate in daily and weekly meetings that requires workforce involvement
  • Perform other duties as assigned

As Workforce Supervisor, You Have…

  • A post-secondary degree in a related discipline (Computer Science, Marketing, Communications, Business)
  • Have at least 2 year of Workforce Team Lead experience in both Real Time and Planning
  • Have at least 2 years of Workforce Planning experience
  • Experience working with Aspect and Verint software (considered an asset)
  • Strong analytical, problem-solving, technical, information-management and decision-making skills
  • Demonstrated strong interpersonal and communication skills
  • Superior organizational skills and the ability to follow through
  • Ability to work in a fast-paced, hectic & changing environment
  • Ability to effectively interact with employees at all levels and people from diverse backgrounds
  • Ability to think strategically
  • Ability to plan and monitor for results

  • WORKFORCE MANAGER

    1 day ago

    Manila, National Capital Region, Philippines Global Group Innovative Services, Inc. Full time ₱43,000 - ₱90,000 per year

    NOW HIRING – WORKFORCE MANAGER & WORKFORCE SUPERVISOR(Onsite | Night Shift)We are seeking experienced Workforce Management professionals to join our growing team.Workforce Manager – Makati | Night Shift | Up to 85,000 to 90,000Proven leadership experience as a Senior WFM Supervisor, Assistant Manager, or WFM ManagerStrong analytical, forecasting, and...

  • Workforce Management Supervisor

    1 day ago

    Manila, National Capital Region, Philippines RELX Group Full time $90,000 - $120,000 per year

    The Workforce Management Supervisor plays a critical role in ensuring optimal staffing and operational efficiency across the division. This role is responsible for overseeing forecasting, scheduling, real-time monitoring, and reporting functions, while leading a team of WFM Analysts. The Supervisor will collaborate closely with Operations, HR, and other...

  • Workforce Manager BPO to 85k to 100k

    4 weeks ago

    Manila, National Capital Region, Philippines Gap Solution Recurrent Firm Full time

    WE'RE HIRING: WORKFORCE MANAGER(Onsite | Night Shift)We are looking for an experienced Workforce Management professional to join our growing team.Position: Workforce ManagerLocation: MakatiShift: Night ShiftSalary: Up to PHP 85,000–90,000Qualifications:4–5 years of proven experience as a Workforce Manager or in a leadership role such as Senior WFM...

  • Strategic Workforce Manager

    1 day ago

    Manila, National Capital Region, Philippines beBeeLeadership Full time ₱45,000 - ₱90,000

    About the JobAs a Workforce Analysis Supervisor, you will play a pivotal role in driving business success through effective workforce management.This is an executive-level position within a hierarchical management structure, overseeing a team of WFM Planners, Schedulers, and RTA/Traffic experts.Your primary responsibility will be to manage, coach, and...

  • Workforce Management

    6 days ago

    Manila, National Capital Region, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000

    About This RoleThe Workforce Management & Planning Supervisor will oversee and coordinate the planning and operational activities of a sorting facility, ensuring efficient workflow and maintaining safety standards. Key responsibilities include monitoring team members, supervising daily operations, and implementing operational policies.Key Duties and...

  • Workforce Management Specialist

    5 days ago

    Manila, National Capital Region, Philippines beBeeWorkforce Full time ₱250,000 - ₱500,000

    Workforce Management and Planning SupervisorThis role oversees and coordinates the planning and operational activities of a sorting facility. It involves managing the workflow, ensuring efficiency, and maintaining safety standards.Monitor functional team members including the Shift In-ChargeSupervise and coordinate daily sorting operations to ensure timely...

  • Senior Workforce Optimization Manager

    4 days ago

    Manila, National Capital Region, Philippines beBeeManagement Full time ₱800,000 - ₱1,200,000

    Job Title: Mega FM Workforce Management & Planning Supervisor">">Key Responsibilities:">">Manage the workflow to ensure efficiency and meet performance targets.">Oversee and coordinate planning and operational activities of a sorting facility.">Work closely with team members to optimize sorting processes, improve productivity, and meet organizational...

  • URGENT HIRING WFM Supervisor

    1 day ago

    Manila, National Capital Region, Philippines ResultsCX Full time ₱104,000 - ₱130,878 per year

    The Workforce Management Supervisor provides strategic direction and leadership to the Results site call center operations in areas of Real Time Management, Intraday Analysis, Forecasting and Scheduling, Capacity Planning and Login Administration.We are looking for someone who has:3 years WFM Planning Supervisor Exp in a BPO settingWith WFM tools such as...

  • Team Lead, Workforce Analysis

    1 day ago

    Manila, National Capital Region, Philippines NiCE Full time $900,000 - $1,200,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.At NICE, we don't limit our challenges. We challenge our limits....

  • Organizational Development Supervisor

    1 day ago

    Manila, National Capital Region, Philippines Advanced Outsourcing and Business Services Inc. Full time $900,000 - $1,200,000 per year

    Role SummaryThe Organizational Development Supervisor is responsible for designing, implementing, and supervising programs that strengthen organizational capability, workforce engagement, and leadership effectiveness within the company. The role partners with business leaders and HR to drive change management, talent development, and culture-building...