RTA Workforce Supervisor

5 days ago


Manila, National Capital Region, Philippines IntouchCX Full time ₱540,000 - ₱780,000 per year

As Workforce Supervisor, You Will…

  • Evaluate forecasting and capacity models to give recommendations for long term staffing needs
  • Provide clear communication of the forecasted workload, changes, assumptions and inputs
  • Escalate discrepancies in data to management with recommendations for action
  • Work with business leadership to coordinate processes to meet the operational and strategic needs of the business
  • Advise on potential opportunities or hazards that affect the ability to meet strategic goals
  • Analyze proposals from WFM analysts' related to staffing needs
  • Respond to changes in the plan in a timely and accurate manner to ensure proper staffing levels are maintained
  • Act as initial point of contact for all assigned projects on all scheduling concerns
  • Coordinate and collaborate with operations and other departments to ensure the production environment is running smoothly
  • Exercise sound judgment when identifying staffing requirements and implementing procedural changes, while ensuring compliance with company policies and procedures
  • Recommend procedural and operational guideline changes to improve communications and operational efficiency
  • Directly respond to client escalations/queries with regards to Workforce Management
  • Participate in daily and weekly meetings that requires workforce involvement
  • Perform other duties as assigned

As Workforce Supervisor, You Have…

  • A post-secondary degree in a related discipline (Computer Science, Marketing, Communications, Business)
  • Have at least 2 year of Workforce Team Lead experience in both Real Time and Planning
  • Have at least 2 years of Workforce Planning experience
  • Experience working with Aspect and Verint software (considered an asset)
  • Strong analytical, problem-solving, technical, information-management and decision-making skills
  • Demonstrated strong interpersonal and communication skills
  • Superior organizational skills and the ability to follow through
  • Ability to work in a fast-paced, hectic & changing environment
  • Ability to effectively interact with employees at all levels and people from diverse backgrounds
  • Ability to think strategically
  • Ability to plan and monitor for results

Job Type: Full-time

Pay: Php50, Php65,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Experience:

  • Workforce Supervisor / Lead: 1 year (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person



  • Manila, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱400,000 - ₱800,000 per year

    We're hiring.The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact...


  • Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time ₱400,000 - ₱1,200,000 per year

    Workforce SupervisorPositions in this function are responsible for all scheduling, monitoring staffing levels and adjusting as necessary. Responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance, and other...


  • Manila, National Capital Region, Philippines Optum Full time ₱1,200,000 - ₱2,400,000 per year

    Workforce SupervisorPositions in this function are responsible for all scheduling, monitoring staffing levels and adjusting as necessary. Responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance, and other...


  • Manila, National Capital Region, Philippines Alldigi Tech Full time ₱900,000 - ₱1,200,000 per year

    Job Descriptions:Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).Work closely with operations, training, and other teams to align workforce plans with company goals.Ensure...


  • Manila, National Capital Region, Philippines Optum Full time ₱350,000 - ₱550,000 per year

    JOB RESPONSIBILITIES:Analyzes and investigatesProvides explanations and interpretations within area of expertisePerform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, root cause analysis)Gather workforce metrics/data and distribute reports (e.g., call...


  • Manila, National Capital Region, Philippines IntouchCX Full time ₱900,000 - ₱1,200,000 per year

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Workforce Manager

    1 week ago


    Manila, National Capital Region, Philippines SOUND DECISIONS Full time ₱900,000 - ₱1,200,000 per year

    Were seeking a Workforce Manager to own end-to-end workforce management for our customer-facing operations. You will lead forecasting, capacity planning, scheduling, real-time management, and performance reporting to ensure we meet service levels efficiently while controlling costs. This role partners closely with Operations, Finance, HR, and Technology to...


  • Manila, National Capital Region, Philippines RELX Group Full time ₱900,000 - ₱1,200,000 per year

    The Workforce Management Supervisor plays a critical role in ensuring optimal staffing and operational efficiency across the division. This role is responsible for overseeing forecasting, scheduling, real-time monitoring, and reporting functions, while leading a team of WFM Analysts. The Supervisor will collaborate closely with Operations, HR, and other...

  • Workforce Manager

    3 days ago


    Manila, National Capital Region, Philippines INTELASSIST INC. Full time ₱1,200,000 - ₱2,400,000 per year

    Employment Type: Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...


  • Manila, National Capital Region, Philippines NiCE Full time ₱900,000 - ₱1,200,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.At NICE, we don't limit our challenges. We challenge our limits....