URGENT HIRING WFM Supervisor

4 days ago

Manila, National Capital Region, Philippines ResultsCX Full time ₱900,000 - ₱1,200,000 per year

The Workforce Management Supervisor provides strategic direction and leadership to the Results site call center operations in areas of Real Time Management, Intraday Analysis, Forecasting and Scheduling, Capacity Planning and Login Administration.

We are looking for someone who has:

  • 3 years WFM Planning Supervisor Exp in a BPO setting
  • With WFM tools such as NICE IEX, Verint, Genesys, eWFM
  • Preferably with advanced MS Excel skills (intermediate skills can also be considered)
  • With strong leadership skills
  • With good communication skills and presentation skills
  • Amenable to work remotely, but must be willing to work on-site at times if needed
  • Willing to work on shifting schedules

We expect greater of ourselves... What's Your Greater?  Come find it at ResultsCX

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