Workforce Assistant Manager
5 days ago
Job Descriptions:
- Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.
- Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).
- Work closely with operations, training, and other teams to align workforce plans with company goals.
- Ensure agents follow their schedules and quickly address issues like lateness or absences.
- Use past data to predict call volumes and staffing needs, then create schedules to ensure the right coverage.
- Analyze call center data to find ways to improve efficiency and performance.
- Partner with managers and supervisors to solve staffing issues and operational problems.
- Keep open communication with agents, sharing timely updates about schedules or any changes.
Qualifications:
- At least 3-5 years of RTA/WFM experience in BPO setting
- At least 1-2 years of handling Workforce Management Team
- Bachelor's/College degree or Associate Grad of any course or field
- Good Communication, Analytical and Problem-Solving skills
- Has good understanding of People Management
- Ability to multi-task, focus and complete reports for extended periods of time
- Attention to detail and high level of accuracy
- MS Excel, Word and PowerPoint proficient
-
Workforce Manager
3 days ago
Manila, National Capital Region, Philippines INTELASSIST INC. Full time ₱1,200,000 - ₱2,400,000 per yearEmployment Type: Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...
-
Workforce Management Supervisor
1 week ago
Manila, National Capital Region, Philippines Optum Full time ₱1,200,000 - ₱2,400,000 per yearWorkforce SupervisorPositions in this function are responsible for all scheduling, monitoring staffing levels and adjusting as necessary. Responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance, and other...
-
Workforce Manager
5 days ago
Manila, National Capital Region, Philippines Innodata Knowledge Services, Inc. Full time ₱1,500,000 - ₱2,500,000 per yearJob description:Key ResponsibilitiesTeam Leadership: Lead and mentor Real-Time Analysts, Supply Planning, and Workforce Experts; set performance goals, conduct evaluations, and support career development.Workforce Planning: Oversee forecasting, scheduling, and resource allocation; ensure staffing efficiency while meeting service-level agreements.Performance...
-
Workforce Manager
1 week ago
Manila, National Capital Region, Philippines SOUND DECISIONS Full time ₱900,000 - ₱1,200,000 per yearWere seeking a Workforce Manager to own end-to-end workforce management for our customer-facing operations. You will lead forecasting, capacity planning, scheduling, real-time management, and performance reporting to ensure we meet service levels efficiently while controlling costs. This role partners closely with Operations, Finance, HR, and Technology to...
-
Supervisor, Workforce Management
3 days ago
Manila, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱400,000 - ₱800,000 per yearWe're hiring.The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact...
-
Director of Training
24 hours ago
Manila, National Capital Region, Philippines Wing Assistant Full time ₱2,800,000 - ₱4,500,000 per yearPosition OverviewTheTraining Directorwill lead the strategic design, implementation, and continuous improvement of all training and development programs within the company. This role ensures that Virtual Assistants (VAs), team leaders, and support staff are equipped with the knowledge, skills, and service mindset required to deliver world-class support to...
-
Workforce Supervisor
1 week ago
Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time ₱400,000 - ₱1,200,000 per yearWorkforce SupervisorPositions in this function are responsible for all scheduling, monitoring staffing levels and adjusting as necessary. Responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance, and other...
-
Workforce Management Specialist
5 days ago
Manila, National Capital Region, Philippines WebBeds Full time ₱450,000 - ₱900,000 per yearWho is WebBeds?WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.Our Products range from a Retail Online platform,...
-
Workforce Management Supervisor
5 days ago
Manila, National Capital Region, Philippines RELX Group Full time ₱900,000 - ₱1,200,000 per yearThe Workforce Management Supervisor plays a critical role in ensuring optimal staffing and operational efficiency across the division. This role is responsible for overseeing forecasting, scheduling, real-time monitoring, and reporting functions, while leading a team of WFM Analysts. The Supervisor will collaborate closely with Operations, HR, and other...
-
Executive Assistant
22 hours ago
Manila, National Capital Region, Philippines Wing Assistant Full time ₱450,000 - ₱900,000 per yearPlease whitelist the domains "" and "" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize...