Workforce Manager

4 days ago

Taguig, National Capital Region, Philippines Alldigi Tech Full time ₱900,000 - ₱1,200,000 per year

Job Descriptions:

  • Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.
  • Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).
  • Work closely with operations, training, and other teams to align workforce plans with company goals.
  • Ensure agents follow their schedules and quickly address issues like lateness or absences.
  • Use past data to predict call volumes and staffing needs, then create schedules to ensure the right coverage.
  • Analyze call center data to find ways to improve efficiency and performance.
  • Partner with managers and supervisors to solve staffing issues and operational problems.
  • Keep open communication with agents, sharing timely updates about schedules or any changes.

Qualifications:

  • At least 3-5 years of RTA/WFM experience in BPO setting
  • At least 1-2 years of handling Workforce Management Team
  • Bachelor's/College degree or Associate Grad of any course or field
  • Good Communication, Analytical and Problem-Solving skills
  • Has good understanding of People Management
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Attention to detail and high level of accuracy
  • MS Excel, Word and PowerPoint proficient

  • Workforce Manager

    4 days ago

    Taguig, National Capital Region, Philippines Harte Hanks Full time ₱2,000,000 - ₱2,500,000 per year

    Overview of Job ResponsibilitiesTheWorkforce Managerproduces historical reports, interpret what they say, normalize the data, organize it, and store it. Using that history, generate and actual forecast showing volume, handle time and required staff using specific service goals. A micro-forecast (intraday) and a macro-forecast (monthly, annually, etc.) will...

  • Workforce WFM Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱1,200,000 - ₱3,600,000 per year

    Looking for a new challenge? Join a company where YOU matterWe are hiring for awesome professionals for our pioneer team. Join us nowWorkforce ManagerWorkforce Team LeadWorkforce SchedulerWorkforce Real Time AnalystWe are looking for an awesome and talented Workforce Management Manager who wants to join our growing awesome WFM teamResponsibilities:Manage...

  • Workforce Planner

    2 weeks ago

    Taguig, National Capital Region, Philippines Outsourcey Global, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: Workforce PlannerJob Type: Full-TimeWork Setup: OnsiteLocation: BGC, TaguigIndustry: Banking & Financial ServicesAbout the Role:We are looking for an experienced and detail-oriented Workforce Planner to support our operations team in the banking and finance sector. This role is key in ensuring optimal staffing through accurate forecasting,...

  • Workforce Strategy

    4 days ago

    Taguig, National Capital Region, Philippines Claymore Solutions Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Executive SummaryThe Workforce Strategy & Reporting Analyst plays a pivotal role in optimizing organizational efficiency and productivity by leveraging data analytics. This role is responsible for collecting, analyzing, and interpreting workforce data to provide actionable insights, forecast staffing needs, and develop strategic recommendations that align...

  • Workforce & Quality Expert Manager

    4 days ago

    Taguig, National Capital Region, Philippines ManpowerGroup Full time ₱1,320,000 - ₱1,440,000 per year

    5–8 years of experience in workforce management, quality assurance, or operations analytics.Deep functional knowledge of Verint, Amazon Connect Scheduler, or similar workforce platforms.Strong analytical and modeling skills; expert-level Excel and working knowledge of Power BI, Tableau, or equivalent tools.Proven experience in performance optimization,...

  • Workforce and Reports Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Claymore Solutions Corporation Full time ₱900,000 - ₱1,200,000 per year

    Executive SummaryThe Workforce Strategy & Reporting Analyst plays a pivotal role in optimizing organizational efficiency and productivity by leveraging data analytics. This role is responsible for collecting, analyzing, and interpreting workforce data to provide actionable insights, forecast staffing needs, and develop strategic recommendations that align...

  • Urgent Hiring Workforce Management Real Time Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Teleperformance Full time ₱1,200,000 - ₱1,800,000 per year

    Teleperformance, a global leader in customer experience management, is seeking a talented and experienced Workforce Management Real Time Analyst to join our dynamic team in Taguig City, Metro Manila. As a Workforce Management Real Time Analyst, you will play a crucial role in optimizing staffing levels and ensuring exceptional customer service delivery...

  • Scheduler (Workforce)

    2 weeks ago

    Taguig, National Capital Region, Philippines Outsourcey Global, Inc. Full time ₱120,000 - ₱180,000 per year

    Job Title: SchedulerJob Type: Full-TimeWork Setup: OnsiteLocation: BGC, TaguigIndustry: Banking & Financial ServicesAbout the Role:We are seeking a detail-oriented Scheduler with experience in the banking and finance industry to join our team onsite in BGC, Taguig. You will play a crucial role in managing staff schedules to ensure optimal coverage and...

  • Senior Workforce Management Analyst

    2 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    TASQ is looking for a Senior Workforce Management Analyst to work on-site in Taguig.The screening interview will be done over-the-phone, so please keep your line open. The rest of the process will be done on site.A.EDUCATION AND EXPERIENCE PREFERENCESHigh School Diploma or its equivalentWFM Experience PreferredMS Excel KnowledgeReporting and Analysis...

  • Workforce Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Ubiquity Full time ₱900,000 - ₱1,200,000 per year

    A Workforce Analyst is an integral role in the operations of our Manila office.  Someone who has a high level of attention to detail, knowledgeable in different reporting platforms, proficient user of Microsoft Office and has a strong analytical mindset.Day-to-day responsibilities:A. Manage the global seat allocation for agents.B. Consolidation of data...