Customer Support Agent

2 days ago

Manila, National Capital Region, Philippines Dripify Full time ₱900,000 - ₱1,200,000 per year

Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.

We are looking for a detail-oriented Customer Support Agent to join our international support team. The ideal candidate will provide timely and effective customer service via live chat, email. You'll onboard and support users, troubleshoot technical issues, and collaborate with our product and engineering teams to ensure the best customer experience.

Product -

Requirements

  • Advanced proficiency in English (Written+Spoken).
  • Minimum of 3 years of experience in customer support.
  • Basic knowledge of ticketing systems (e.g., Intercom, Zendesk, JIRA, Salesforce, etc.).
  • Previous experience in a SaaS business environment is highly desirable.
  • Strong organizational skills, ability to manage multiple issues/projects, and exceptional communication skills.
  • Night shift: 12:00 AM – 8:00 AM (Manila, Philippines, PHST / UTC+8).

Responsibilities

  • Respond to customer inquiries via live chat, email.
  • Resolve technical issues and escalate bugs or complex problems to relevant teams.
  • Successfully onboard new users and ensure they are getting the most out of our platform.
  • Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings.
  • Maintain high standards of customer service by providing outstanding assistance.

Would be a plus

  • Previous experience with LinkedIn automation tools would be perfect.

Work conditions

  • 100% remote position, providing flexibility and work-life balance.
  • Competitive salary reflecting your skills and expertise.
  • 14 days of paid vacation per year to recharge and relax.
  • 5 days of paid sick leave.
  • Compensation budget for medical expenses.
  • Generous budget for birthdays and anniversaries.
  • English - speaking club.
  • Online and offline team events.
  • A collaborative and innovative work environment with passionate team members.

Hiring Process

Test Task - Interview with Recruiter - Interview with Head of Support - Offer

Job Type: Full-time

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