Support Agent

3 days ago

Manila, National Capital Region, Philippines ShiftCare Full time ₱300,000 - ₱600,000 per year
About ShiftCare

ShiftCare is a leading SaaS provider helping disability, aged care, and allied health providers streamline rostering, scheduling, billing, and client management. Our platform enables care providers to deliver a higher standard of care while growing their businesses.

We are seeking a proactive Support Agent (North American Hours) to join our global team. This position is based in the Philippines, working remotely to provide live support coverage for our North American customers.

Key ResponsibilitiesCustomer Support (Voice)
  • Handle inbound customer queries through live chat, phone calls, and email with professionalism and empathy.
  • Deliver first-call/chat resolution wherever possible, with clear, confident, and customer-friendly communication.
  • Troubleshoot technical and functional product queries, escalating complex issues when required.
  • Document all interactions and resolutions accurately in our support systems (Intercom, HubSpot, etc.).
SaaS Product Assistance
  • Guide customers through ShiftCare's SaaS platform features, including rostering, scheduling, invoicing, and compliance.
  • Provide clear, jargon-free explanations tailored to North American customers.
  • Assist customers with setup queries and feature adoption.
Form Template Creation & Support
  • Configure and customise client form templates using ShiftCare's form builder tool.
  • Test and validate templates to ensure data accuracy, usability, and customer requirements are met.
Continuous Improvement
  • Recognise recurring issues and propose improvements to documentation and support processes.
  • Share feedback with Product and Engineering to help enhance the platform.
  • Stay current on product updates and industry requirements relevant to care providers.
RequirementsEssential
  • Excellent English skills (both spoken and written) with a clear, neutral accent suitable for North American customers. Send a voice recording introducing yourself and how you handle customers.
  • Minimum 1–2 years' experience in SaaS support or a customer-facing technical role.
  • Proven experience dealing with North American customers via phone and chat.
  • Ability to work independently on a North American time zone shift (EST, CST, or PST).
  • Strong problem-solving skills with a customer-first approach.
  • Experience using support/CRM platforms such as Intercom, Zendesk, or HubSpot.
  • Tech-savvy, quick to learn new SaaS tools and processes.
Desirable
  • Experience creating or configuring digital forms or templates.
  • Knowledge of the disability, aged care, or allied health sector.
  • Prior experience in a remote team across global time zones.
What We Offer
  • Competitive salary (Philippine-based, paid in local currency).
  • Fully remote work environment.
  • Opportunity to work with a growing SaaS company with global customers.
  • Training and career development opportunities.
  • Collaborative, supportive culture where initiative is valued.

  • MANILA Offshore Non-voice Support

    1 day ago

    Manila, National Capital Region, Philippines Support Services Group Full time ₱900,000 - ₱1,200,000 per year

    Work arrangement: 100% Onsite roleType of employment: Full-timeAccount: Non-voice International AccountsKey Responsibilities:As a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers concerns and inquiries.Engaging with customers...

  • Real Estate Virtual Assistant

    3 days ago

    Manila, National Capital Region, Philippines Atlas Virtual Support Full time ₱25,000 - ₱60,000 per year

    Company DescriptionAtlas Virtual Support was founded by former Compass marketing and operations leaders to provide quality, reliable, and affordable support for real estate agents. By outsourcing non-dollar productive tasks to a VA specializing in supporting agents, Atlas helps agents do more business without doing more work. The company is based in Makati...

  • Customer Support Agent

    2 weeks ago

    Manila, National Capital Region, Philippines KMC Solutions Full time ₱300,000 - ₱480,000 per year

    KMC Solutions is hiring a Full time Customer Support Agent role in Taguig, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Tuesday: EveningWednesday: EveningThursday: EveningFriday: EveningSaturday: EveningSunday: EveningExpected salary: ₱25,000 - ₱40,000 per monthProvide an exceptional customer service...

  • Agent Results Advocate

    5 days ago

    Manila, National Capital Region, Philippines Simply Results Talent Full time $22,080 - $45,360 per year

    AGENT RESULTS ADVOCATEAre you passionate about providing top-notch support? Client is seeking a dedicated individualto be the cornerstone of our agent community's success. As an Agent Results Advocate, you willbe the heartbeat of our operations, offering the first line of support to our independent agents andplaying a pivotal role in their business triumphs....

  • Tech Support Agent

    2 weeks ago

    Manila, National Capital Region, Philippines Booth & Partners Full time ₱40,000 - ₱60,000 per year

    About the client:Cluey Learningis seeking aproactive, friendly, and detail-oriented Tech Support Agentto provide operational and technical assistance to our students and instructors across ourSchools (SC)andEvents (EV)business units. You'll play a key role in ensuring a smooth and engaging experience in our digital learning environments, including...

  • Help Desk Support Agent

    1 day ago

    Manila, National Capital Region, Philippines Novus Technologies Pte Ltd Full time ₱300,000 - ₱450,000 per year

    Position OverviewWe are looking for a friendly, proactive, and detail-oriented Helpdesk Agent to join our IT Support team. You will be the first point of contact for customers/users experiencing technical issues, and will help resolve their concerns quickly and effectively. If you love problem-solving and have strong communication skills, we want to hear...

  • Business Development Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Who's Your Travel Agent Full time $120,000 - $580,000 per year

    Who's Your Travel Agent is a luxury travel brand creating high end journeys around the world. Our headquarters is in Tulsa Oklahoma.We are seeking ambitious business development associates who are creative, driven and confident in sales. Your role will be to generate leads and close bookings using strategies such as SEO, social media, networking,...

  • Agent Services Admin

    1 day ago

    Manila, National Capital Region, Philippines Lendi Group Full time ₱250,000 - ₱500,000 per year

    Company Description Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of...

  • Customer Support Agent

    2 weeks ago

    Manila, National Capital Region, Philippines Indie Campers Full time ₱250,000 - ₱500,000 per year

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our travel platform, we have...

  • Product Support Agent I

    2 weeks ago

    Manila, National Capital Region, Philippines RealPage Inc Full time ₱120,000 - ₱180,000 per year

    Overview:A Product Support Agent is an experienced Customer Service Representative responsible for delivering exceptional support to both internal and external stakeholders. This role offers a unique opportunity to help build a new team focused on onboarding new clients into the HomeWiseDocs system and processing critical forms related to the purchase or...