Support Agent

24 hours ago

Manila, National Capital Region, Philippines ShiftCare Full time ₱300,000 - ₱600,000 per year
About ShiftCare

ShiftCare is a leading SaaS provider helping disability, aged care, and allied health providers streamline rostering, scheduling, billing, and client management. Our platform enables care providers to deliver a higher standard of care while growing their businesses.

We are seeking a proactive Support Agent (North American Hours) to join our global team. This position is based in the Philippines, working remotely to provide live support coverage for our North American customers.

Key ResponsibilitiesCustomer Support (Voice)
  • Handle inbound customer queries through live chat, phone calls, and email with professionalism and empathy.
  • Deliver first-call/chat resolution wherever possible, with clear, confident, and customer-friendly communication.
  • Troubleshoot technical and functional product queries, escalating complex issues when required.
  • Document all interactions and resolutions accurately in our support systems (Intercom, HubSpot, etc.).
SaaS Product Assistance
  • Guide customers through ShiftCare's SaaS platform features, including rostering, scheduling, invoicing, and compliance.
  • Provide clear, jargon-free explanations tailored to North American customers.
  • Assist customers with setup queries and feature adoption.
Form Template Creation & Support
  • Configure and customise client form templates using ShiftCare's form builder tool.
  • Test and validate templates to ensure data accuracy, usability, and customer requirements are met.
Continuous Improvement
  • Recognise recurring issues and propose improvements to documentation and support processes.
  • Share feedback with Product and Engineering to help enhance the platform.
  • Stay current on product updates and industry requirements relevant to care providers.
RequirementsEssential
  • Excellent English skills (both spoken and written) with a clear, neutral accent suitable for North American customers. Send a voice recording introducing yourself and how you handle customers.
  • Minimum 1–2 years' experience in SaaS support or a customer-facing technical role.
  • Proven experience dealing with North American customers via phone and chat.
  • Ability to work independently on a North American time zone shift (EST, CST, or PST).
  • Strong problem-solving skills with a customer-first approach.
  • Experience using support/CRM platforms such as Intercom, Zendesk, or HubSpot.
  • Tech-savvy, quick to learn new SaaS tools and processes.
Desirable
  • Experience creating or configuring digital forms or templates.
  • Knowledge of the disability, aged care, or allied health sector.
  • Prior experience in a remote team across global time zones.
What We Offer
  • Competitive salary (Philippine-based, paid in local currency).
  • Fully remote work environment.
  • Opportunity to work with a growing SaaS company with global customers.
  • Training and career development opportunities.
  • Collaborative, supportive culture where initiative is valued.

  • Customer Support Agent

    2 weeks ago

    Manila, National Capital Region, Philippines Patrianna Limited Full time

    Position SummaryPatrianna is a rapidly growing product development company headquartered in Gibraltar, working to revolutionize the social casino gaming industry. We prioritize innovation, quality, and customer satisfaction, driven by a team of talented professionals from around the globe. If you're eager to contribute to a dynamic team and grow your skills...

  • Help Desk Support Agent

    2 weeks ago

    Manila, National Capital Region, Philippines HireHawk Full time

    Job DescriptionJob Title: Help Desk Support AgentJob Type: Full‑Time ContractorWorkplace: RemoteSchedule: Pacific time zone, 9 AM - 6 PM PST, Monday- FridayCompensation: USD $1,200 - $1,500 (DOE)About HireHawkAt Hirehawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both...

  • Customer Support Agent

    1 week ago

    Manila, National Capital Region, Philippines KMC Solutions Full time ₱250,000 - ₱400,000 per year

    KMC Solutions is hiring a Full time Customer Support Agent role in Taguig, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Tuesday: EveningWednesday: EveningThursday: EveningFriday: EveningSaturday: EveningSunday: EveningExpected salary: ₱25,000 - ₱40,000 per monthProvide an exceptional customer service...

  • Tech Support Agent

    7 days ago

    Manila, National Capital Region, Philippines Booth & Partners Full time ₱250,000 - ₱500,000 per year

    About the client:Cluey Learningis seeking aproactive, friendly, and detail-oriented Tech Support Agentto provide operational and technical assistance to our students and instructors across ourSchools (SC)andEvents (EV)business units. You'll play a key role in ensuring a smooth and engaging experience in our digital learning environments, including...

  • Ticketing Agent

    2 weeks ago

    Manila, National Capital Region, Philippines Wimmer Solutions Full time ₱104,000 - ₱130,878 per year

    Job Title: Ticketing Agent (AP Ticketing & Support)Location: WFH/RemoteShift: 8a to 5p Central TimeOverviewAs a Ticketing Agent (AP Ticketing & Support), you will develop new skills, work in a safety-minded environmentResponsibilities:Assign tickets to our Accounts Payable (AP) Team Members via Service Now Ticketing SystemMonitor, support, and research...

  • Agentic Analyst

    1 day ago

    Manila, National Capital Region, Philippines LILT Full time ₱360,000 - ₱720,000 per year

    About LILTAI is changing how the world communicates — and LILT is leading that transformation.We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively...

  • Customer Support Agent

    7 days ago

    Manila, National Capital Region, Philippines Indie Campers Full time ₱1,200,000 - ₱2,400,000 per year

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our travel platform, we have...

  • Disaster Response Agent

    1 week ago

    Manila, National Capital Region, Philippines beBeeDisasterSupport Full time $30,000 - $50,000

    Disaster Relief Support OpportunitiesWe are seeking agents to provide disaster relief support as needed. This is a temporary, remote position contingent on disaster response requirements.Deliver customer-centric support to affected individuals and communities during times of crisis.

  • Buyers Agent Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Lendi Group Full time $70,000 - $120,000 per year

    Company Description Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of...

  • Business Development Associate

    1 week ago

    Manila, National Capital Region, Philippines Who's Your Travel Agent Full time ₱58,000 - ₱580,000 per year

    Who's Your Travel Agent is a luxury travel brand creating high end journeys around the world. Our headquarters is in Tulsa Oklahoma.We are seeking ambitious business development associates who are creative, driven and confident in sales. Your role will be to generate leads and close bookings using strategies such as SEO, social media, networking,...