Customer Service Representative
3 hours ago
Job Title: Customer Service Representative – Design Department
Company: Merit Stainless Steel Inc.
Location: Marikina, Metro Manila
Job Type: Full-time
About the Role
We are looking for a Customer Service Representative to join our Design Department. The successful candidate will be the first point of contact for clients, handling calls, inquiries, and concerns related to kitchen equipment projects. This role requires excellent communication skills, problem-solving abilities, and a strong background in sales.
Key Responsibilities
- Handle inbound and outbound client calls professionally and efficiently.
- Address customer inquiries, requests, and concerns in a timely manner.
- Coordinate with the Design Department to ensure accurate communication of client needs.
- Assist in sales support, quotations, and follow-ups with clients.
- Maintain accurate client records and ensure excellent after-sales service.
Qualifications
- Candidate must possess at least a Bachelor's/College Degree in any related field.
- With 1–2 years of experience in Customer Service, Sales, or related roles
- Strong verbal and written communication skills.
- Sales-driven, proactive, and customer-oriented.
- Ability to multitask, work independently, and coordinate with various teams.
- Proficient in MS Office applications.
What We Offer
- Competitive salary and group commissions
- Training and career development opportunities
- Dynamic and supportive work environment
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