Customer Service Representative

3 days ago

Malanday P, Philippines Merit Stainless Steel Full time ₱200,000 - ₱240,000 per year

Job Title: Customer Service Representative – Design Department

Company: Merit Stainless Steel Inc.

Location: Marikina City, Metro Manila

Job Type: Full-time

About the Role

We are looking for a Customer Service Representative to join our Design Department. The successful candidate will be the first point of contact for clients, handling calls, inquiries, and concerns related to kitchen equipment projects. This role requires excellent communication skills, problem-solving abilities, and a strong background in sales.

Key Responsibilities

  • Handle inbound and outbound client calls professionally and efficiently.
  • Address customer inquiries, requests, and concerns in a timely manner.
  • Coordinate with the Design Department to ensure accurate communication of client needs.
  • Assist in sales support, quotations, and follow-ups with clients.
  • Maintain accurate client records and ensure excellent after-sales service.

Qualifications

  • Candidate must possess at least a Bachelor's/College Degree in any related field.
  • With 1–2 years of experience in Customer Service, Sales, or related roles.
  • Strong verbal and written communication skills.
  • Sales-driven, proactive, and customer-oriented.
  • Ability to multitask, work independently, and coordinate with various teams.
  • Proficient in MS Office applications.

What We Offer

  • Competitive salary and group commissions
  • Training and career development opportunities
  • Dynamic and supportive work environment

NOTE: This is not a BPO company

Job Types: Full-time, Fixed term

Pay: Php18, Php20,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Free parking
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training

Education:

  • Senior High School (Preferred)

Experience:

  • Customer Service Representative: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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