Customer Service Representative

2 days ago

Ortigas Metro Manila, Philippines Satellite Office Full time ₱250,000 - ₱450,000 per year

CUSTOMER SERVICE REPRESENTATIVE

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN CUSTOMER SERVICE REPRESENTATIVE?

Your role of Customer Service Representative is to deliver AMAZING.

Amazing is to provide every customer with the ultimate experience, by consistently delivering high quality, solutions focused responses In a timely and empathetic matter to all customer enquiries across all channels.

The client is a dynamic business pivoting with trends and the needs of the business, this role requires an open mind to embracing change.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Customer Engagement

  • Delivering consistently amazing customer experiences through timely responses to all queries over the phone, email, chat and via social channels.
  • Proactively managing customers expectations and following through on our promises to ensure their experience is seamless
  • Treat each customer as a unique case. Always practice active listening and handle all concerns in an empathetic, patient manner.
  • Timeliness; ensure that no customer is left behind at the end of each day.
  • Assist customers in placing orders, processing returns, and resolving any post-purchase issues promptly

Communication

  • Communicate clearly, courteously, and professionally with customers, both in writing and verbally.
  • Follow established communication guidelines and maintain the brand's voice and tone across all interactions.
  • Share customer feedback themes with the manager and cross-functional teams to drive improvements and resolve issues.
  • Problem Solving and Solution-Oriented
  • Adopt a solution-focused approach to continuously improve the customer experience at the client site.
  • Investigate and proactively address customer issues, ensuring swift and effective resolutions.
  • Follow through on customer feedback; communicate concerns, red flags, and potential problems to relevant teams.

  • Collate and share feedback with the Customer Relationship Manager.

  • Be dynamic and resilient, embracing change, automation, new systems, and more efficient workflows.

    Contact Centre Ticket Management

  • Ensure timely and accurate resolution of customer inquiries across all channels, including personal and shared inboxes.
  • Seek assistance and escalate issues when appropriate to ensure exceptional service. The Customer Service Representative is the first point of contact for customer feedback.

KPIs and Development

  • Meet all KPIs on the balanced scorecard to consistently deliver AMAZING experiences.
  • Take proactive responsibility for your own learning. Participate in training, feedback, and coaching sessions to stay updated on product knowledge, policies, and procedures.

WHAT ARE WE LOOKING FOR?

  • Has experience resolving tickets via email

  • Will be responsible for handling 50-60 tickets/ day; 8 mins/ ticket focusing on follow ups, refunds, and investigation

  • Excellent written communication skills

  • Familiar with CRM platform Gorgias

  • Comfortable in handling different kinds of tickets

  • Will do ad hoc/ admin tasks

  • Customer Service Representative

    1 week ago

    Ortigas, Metro Manila, Philippines Winsolutions Corp. Full time ₱20,000 - ₱40,000 per year

    Job Title: Customer Service Representative (Email, Chat & Limited Calls)Location: WFHEmployment Type: Full-TimeWorking Hours: Monday–Friday, 8:00 AM–5:00 PM UK TimeAbout UsWe are a fast-growing UK-based eCommerce company selling across our own website, eBay, and Amazon. We pride ourselves on delivering outstanding customer experiences through prompt,...

  • Customer Service Representative

    7 days ago

    Ortigas, Metro Manila, Philippines StaffSmart Outsourcing Full time ₱250,000 - ₱500,000 per year

    About the roleStaffSmart Outsourcing is seeking a dedicated and customer-focused Customer Service Representative to join our team in Bridgetowne, Pasig. As a full-time Customer Service Representative (Travel Account) - Airlines, you will be responsible for delivering exceptional service to our clients in the travel industry.What you'll be doingHandling...

  • Customer Service Representative

    1 week ago

    Ortigas, Metro Manila, Philippines 上海奥深商务咨询有限公司 Full time ₱250,000 - ₱500,000 per year

    We're Hiring Join Us as a Customer Service Representative (CSR)On-site | Ortigas Center, PasigAre you passionate about helping people and solving problems? Do you thrive in a fast-paced environment where no two days are the same? We're looking for enthusiastic Customer Service Representatives to be the voice of our brand and deliver exceptional support...

  • Customer Service Representative

    2 weeks ago

    Ortigas, Metro Manila, Philippines Asia Teleservices, Inc. Full time ₱40,000 - ₱60,000 per year

    We are seeking a dedicated and professional Customer Service Representative (CSR) who can speak any of the following: Tamil, Punjabi, Hindi, Telugu, Urdu to join our team. The CSR will handle customer inquiries, resolve issues, and deliver exceptional service through inbound and outbound calls and emails. The ideal candidate will represent the company...

  • Customer Service Representative

    2 days ago

    Ortigas, Metro Manila, Philippines Risewave Consulting Inc. Full time ₱150,000 - ₱250,000 per year

    Job Description:We are looking for dedicated Customer Service Representatives (CSR) to join our growing team. The CSR will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.Key Responsibilities:Answer incoming calls, chats, or emails from customers in a...

  • Customer Service Representative

    2 days ago

    Makati Ave, Makati, Metro Manila, Philippines KW Business Support Service Full time ₱144,000 - ₱240,000 per year

    Urgently hiring for CUSTOMER SERVICE REPRESENTATIVE INTERNATIONAL ACCOUNT (INBOUND)Open for College graduate (No Experience) College Undergraduate, College Level and Associate Graduate (with atleast 3 months minimum BPO Experience) Amendable to Work Onsite (Makati or Pasig)Virtual Interview for initial interview

  • Customer Service Representative

    2 days ago

    Ortigas, Metro Manila, Philippines Asia Teleservices, Inc. Full time ₱150,000 - ₱200,000 per year

    We are urgently hiring 10 Customer Service Representatives to join our team for an outbound survey campaign supporting a UK Postal Service. In this role, you'll be reaching out to customers to gather feedback through structured surveys—no selling involvedIf you have excellent communication skills, enjoy talking to people, and are ready to start...

  • Customer Service Representative

    7 days ago

    Ortigas, Metro Manila, Philippines Private Advertiser Full time ₱270,000 per year

    Customer Support Representative (Work from Home – Contract)Contract Term: 3 monthsSalary: ₱22,500 per monthWork Setup: Work from HomeSchedule: Night Shift / GraveyardJob OverviewWe are seeking a Customer Support Representative to provide exceptional assistance to our international clients. The role involves handling customer inquiries, resolving issues,...

  • Customer Service Representative

    2 days ago

    Ortigas, Metro Manila, Philippines Asia Teleservices, Inc. Full time ₱200,000 - ₱250,000 per year

    Asiatel Outsourcing (Asia Teleservices Inc.)About UsFounded in 2006, Asiatel Outsourcing (Asia Teleservices Inc.) is a rapidly growing BPO company with over 200 dedicated professionals. We specialize in providing world-class outsourcing solutions to global clients across diverse industries. As we expand our International Remittance Account, we're looking for...

  • Customer Service Representative

    7 days ago

    Ortigas, Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time ₱28,000 - ₱33,000 per year

    pplication Reminder: Please apply only if you meet and accept the following requirements:At least 2 years of experience as a Customer Service Representative (handling phone calls, emails, and ticket requests), specifically supporting medical/healthcare collections accounts—responsible for identifying claims and denials, and coordinating with providers to...