Customer Relations Officer
2 weeks ago
- Serves as a liaison between the Retail team, shop staff, and the IT team to ensure effective communication and collaboration on CRM initiatives.
- Maintain comprehensive customer database, ensuring accurate and up-to-date customer information.
- Segment the customer database based on demographics, purchase history etc. to tailor initiatives to specific groups.
- Develop and implement retention strategies including but not limited to a Loyalty Program, to enhance customer loyalty and engagement.
- Address customer complaints and concerns promptly, ensuring resolutions align with company policies and maintain high levels of customer satisfaction.
- Analyze customer data to identify trends and insights that inform marketing strategies and customer engagement initiatives.
- Prepare regular reports on customer behavior and program effectiveness and present findings to the VP for Retail Sales.
- Work with marketing and sales teams to create targeted campaigns based on customer insights.
- Provide training and support to retail staff on CRM tools and best practices to enhance customer interaction.
Job Types: Full-time, Permanent
Pay: Php25, Php60,000.00 per month
Benefits:
- Company events
- Employee discount
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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