Group Retail Manager

A Group Retail Manager in the automotive industry is responsible for overseeing multiple retail locations or dealerships within a specific region or group. Their role is to ensure that all stores are meeting sales goals, providing excellent customer service, and maintaining operational efficiency. Below is a detailed job description:

Job Purpose: The Group Retail Manager will manage and lead a group of automotive dealerships or retail stores within a designated region. They are responsible for achieving business objectives, improving the customer experience, managing the team, and ensuring that the stores are running efficiently while meeting financial targets.

• Leadership and Team Management:

  • Oversee the daily operations of multiple dealership locations or retail stores.
  • Lead, mentor, and manage a team of store managers, sales personnel, and other support staff.
  • Conduct regular performance evaluations, provide training, and identify opportunities for team development.
  • Foster a positive and motivated work environment, ensuring high levels of employee engagement.

• Sales and Profitability:

  • Drive sales targets and profitability for each location within the group.
  • Implement sales strategies, promotions, and marketing campaigns to boost retail performance.
  • Monitor and analyze sales data, identifying trends and taking corrective actions to improve performance.
  • Develop and execute annual and quarterly sales budgets and forecasts.

• Customer Experience:

  • Ensure that all stores maintain high standards of customer service and satisfaction.
  • Address and resolve any escalated customer issues or complaints promptly and professionally.
  • Collaborate with marketing and customer service teams to develop initiatives aimed at improving the customer journey.

• Operations and Compliance:

  • Ensure all locations adhere to company policies, procedures, and industry regulations.
  • Oversee inventory management, ensuring that stock levels are adequate and that products are properly displayed.
  • Implement and monitor operational procedures to optimize efficiency, reduce costs, and improve profitability.
  • Ensure proper maintenance of all dealership or retail facilities, equipment, and vehicles.

• Reporting and Analysis:

  • Provide regular performance reports to senior management regarding sales, profitability, and operational issues.
  • Track key performance indicators (KPIs) for all locations and address any areas of concern.
  • Identify opportunities for process improvements, cost reductions, and enhanced sales strategies.

• Strategic Planning:

  • Collaborate with upper management to set long-term business goals and objectives for the group.
  • Stay informed on industry trends, competitor activity, and market conditions to keep the dealerships competitive.

• Experience:

  • Proven experience in retail management, preferably in the automotive industry.
  • Demonstrated ability to lead and manage multiple locations or teams effectively.
  • Strong sales and financial acumen with a track record of meeting or exceeding sales targets.

• Skills:

  • Exceptional leadership, communication, and interpersonal skills.
  • Strong problem-solving skills and the ability to make decisions under pressure.
  • Proficient in using retail management software and Microsoft Office Suite.
  • Knowledge of automotive products, services, and industry trends is highly beneficial.

• Education:

  • Bachelor's degree in business administration, management, or a related field is preferred.
  • Relevant certifications in retail management or automotive sales can be an asset.

• Personal Attributes:

  • High energy, self-motivated, and results-oriented.
  • Strong organizational and time-management skills.
  • Ability to build and maintain relationships with customers, staff, and vendors.