Operations Manager

About One Outsource Direct Corp (OODC)

Established in 2003, One Outsource Direct Corporation (OODC) is a Philippine-based company engaged in providing business process outsourcing (BPO) services to local and international companies. For over 21 years, we have been providing value-driven solutions to our customers globally, enabling them to achieve scalability and growth.

Join One Outsource

To be part of OODC means to be part of a team of go-getters. We are inspired to take responsibility, to learn new things, to initiate action, and to provide better customer experiences. As a boutique service BPO, we provide career opportunities that allow our passionate team members to excel, learn, and achieve career success quickly.

Job Summary

The Operations Manager be responsible for overseeing the day-to-day operations, streamlining processes, and ensuring we meet our business goals. This role requires a strategic thinker who is also a hands-on leader, able to manage diverse teams and projects while maintaining a focus on quality and profitability.

Job Description

Key Responsibilities:

• Strategic Planning & Execution: Develop and implement operational strategies that align with the company's long-term objectives. You'll analyze data and metrics to identify areas for improvement and drive a culture of continuous enhancement.
• Team Leadership: Lead, mentor, and manage a diverse team of operations professionals. Foster a positive and high-performance work environment, and ensure team members have the resources and support they need to succeed.
• Process Optimization: Design and implement efficient workflows and procedures to improve productivity, reduce costs, and enhance service delivery. You'll be responsible for identifying and eliminating bottlenecks in our operational processes.
• Quality & Compliance: Oversee quality control measures to ensure services and products meet our high standards. You'll also ensure all operational activities comply with relevant legal and regulatory requirements.
• Budget Management: Manage the operational budget, including forecasting, resource allocation, and cost-control initiatives. You'll be expected to find ways to maximize profitability without compromising quality.
• Cross-Functional Collaboration: Work closely with other department heads (e.g., Sales, Marketing, Finance) to ensure seamless communication and a unified approach to achieving company goals.
• Reporting & Analysis: Prepare and present regular reports on operational performance, key metrics, and strategic initiatives to senior management.

Qualifications:

Experience:

• 2–3 years of operations management experience, with proven leadership background.
• Proven experience in a BPO (Business Process Outsourcing) or similar service-oriented industry is a strong plus.

Skills:

• Exceptional leadership and team management skills.
• Outstanding analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficiency in project management software and data analysis tools.
• Strong financial acumen and experience with budget management.

Education:

• Bachelor's degree in Business Administration, Operations Management, or a related field.

Job Type: Full-time

Pay: Php40, Php50,000.00 per month

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How much is your expected salary for this role?
• Can you give a brief list of industries you have worked in as an operations manager?

Education:

• Bachelor's (Required)

Experience:

• Operations Management: 3 years (Required)

Work Location: In person