Healthcare Accounts Receivable Specialist

2 days ago

Pasig, National Capital Region, Philippines Eastvantage Full time

We're Hiring: Healthcare Accounts Receivable Specialist
Role Summary
Own the collection of provider fees (service/platform/RCM fees) from provider's clients. You'll manage an A/R portfolio, drive proactive outreach via email and phone, resolve billing issues, set up payment methods and plans, and keep impeccable records—reducing DSO and past-due balances while providing a professional, brand-positive experience.

Location:
Pasig, Philippines

Work Mode:
Work From Office

Role:
Healthcare Accounts Receivable Specialist (End-to-End AR Process)

What You'll Do
Collections & outreach:

  • Work a daily queue of past-due accounts; execute a consistent email and call cadence.
  • Negotiate commitments and payment plans; follow up on promises-to-pay and failed/expired payment methods.
  • Document every touchpoint, commitment, and dispute in the A/R system/CRM with clear next steps.
  • Escalate when needed (e.g., dispute aging, non-responsive accounts) per policy.

Issue resolution & cross-functional

  • Investigate billing discrepancies, credits, and adjustments; coordinate with RCM Operations/Client Success/Revenue Ops as needed.
  • Keep a clean audit trail (P.O.s, contracts, rate tables, approvals) supporting each balance.

Reporting & KPIs

  • Maintain accurate A/R aging, notes, and next-action dates.
  • Provide weekly cash collections updates and forecast by account.
  • Track outreach productivity (meaningful touches/day), promise-to-pay kept rate, and dispute cycle time.

What We're Looking For

  • 2+ years in B2B collections, accounts receivable, or accounting.
  • Fluent English—clear phone presence and concise, persuasive email writing.
  • Working knowledge of A/R principles (invoicing, credits/adjustments, cash app, aging).
  • Proficiency with spreadsheets (lookups, pivots) and an A/R/ERP system plus a CRM or ticketing tool.
  • Intermediate spreadsheet proficiency including advanced formulae and chart creation capabilities beyond basic lookups and pivots.
  • Organized, persistent, and comfortable holding firm timelines while remaining customer centric.
  • Familiarity with payment processors (ACH/CC), dunning automation, and portals.
  • Experience with systems like NetSuite/Intacct/QuickBooks, and a CRM (e.g., HubSpot/Salesforce).
  • Healthcare industry experience is required for these accounts receivable role.

Ready to make an impact? Apply now and let's grow together

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