Full Cycle Accounts Receivable Specialist

2 weeks ago

Pasig, National Capital Region, Philippines Eastvantage Business Solutions Full time

Main Responsibilities: Own the collection of provider fees (service/platform/RCM fees) from provider clients. You'll manage an A/R portfolio, drive proactive outreach via email and phone, resolve billing issues, set up payment methods and plans, and keep impeccable records—reducing DSO and past-due balances while providing a professional, brand-positive experience.Collections & Outreach:Work a daily queue of past-due accounts; execute a consistent email and call cadence.Negotiate commitments and payment plans; follow up on promises-to-pay and failed/expired payment methods.Document every touchpoint, commitment, and dispute in the A/R system/CRM with clear next steps.Escalate when needed (e.g., dispute aging, non-responsive accounts) per policy.Issue Resolution & Cross-functional:Investigate billing discrepancies, credits, and adjustments; coordinate with RCM Operations/Client Success/RevOps as needed.Keep a clean audit trail (P.O.s, contracts, rate tables, approvals) supporting each balance.Reporting & KPIs:Maintain accurate A/R aging, notes, and next-action dates.Provide weekly cash collections updates and forecast by account.Track outreach productivity (meaningful touches/day), promise-to-pay kept rate, and dispute cycle time.Required:At least 2+ years in B2B end-to-end accounts receivable process, collections or accounting.Fluent English—clear phone presence and concise, persuasive email writing.Working knowledge of A/R principles (invoicing, credits/adjustments, cash app, aging).Proficiency with spreadsheets (lookups, pivots) and an A/R/ERP system plus a CRM or ticketing tool.Experience with systems like NetSuite/Intacct/QuickBooks, and a CRM (e.g., HubSpot/Salesforce).Healthcare industry experience is required for this accounts receivable role.Organized, persistent, and comfortable holding firm timelines while remaining customer-centric.Familiarity with payment processors (ACH/CC), dunning automation, and portals.accountsreceivable #AR #accountsreceivablespecialist #fullcycleaccountsreceivable #collections #healthcareARspecialist #paymentposting #billing #claims #quickbooks #salesforce #hubspot #accounting #financeJob Types: Full-time, PermanentPay: Php40, Php44,000.00 per monthBenefits:Additional leaveCompany Christmas giftCompany eventsHealth insuranceOpportunities for promotionPaid trainingPromotion to permanent employeeApplication Question(s):Do you have at least 2 years of experience managing the end-to-end accounts receivable process?Have you handled accounts receivable responsibilities for a Healthcare client, account, or campaign in the US or internationally?Are you proficient in using CRM or ticketing tools such as HubSpot, Salesforce, or similar platforms?Are you skilled in Microsoft Excel, including advanced functions such as lookups, pivot tables, and formulas?Are you proficient in using accounting software such as NetSuite, Intacct, QuickBooks, or similar systems?This role requires working onsite at St. Francis Square, Ortigas, Pasig City. Are you able to commit with this setup?The position follows a night shift schedule aligned with US hours (9:00 PM – 6:00 AM Manila Time). Are you able to commit to this schedule?The role offers a fixed salary range of Php 35,000 to Php 44,000, based on experience. This range is non-negotiable. If selected, are you willing to accept this compensation?The hiring process for this position are: Initial Screening > OPS Interview > Final Round Client Interview (Panel). Are you committed in completing these process?Work Location: In person

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