Sales Support Officer

2 weeks ago

Cebu City, Central Visayas, Philippines TOA Global Full time $40,000 - $60,000 per year

Job Title: Sales Support Officer

Location: IT Park, Cebu

Schedule: 7am-4pm (Mon-Fri)

Employment Type: Full-Time (On-Site)

UNLOCK YOUR POTENTIAL AT TOA GLOBAL

At TOA Global, we are passionate about helping professionals thrive in their careers, businesses, and communities. With a global presence spanning Australia, New Zealand, North America, the Philippines, South Africa, and South America, we empower accounting professionals by providing world-class opportunities and support.

ABOUT THE ROLE...

Purpose of the Job:

You will be responsible for keying orders with FOBOH and following business procedures. Your responsibilities will include: Entering all orders before cutoff time for each state, communicating with Sales Reps, entering new customers to Netsuite and other administration tasks. You will work with the Logistics & Sales Coordinator & Supply Chain Manager to implement new projects and procedures for the Sales Team and assisting them in maintaining updated and current customers records.

Key Responsibilities:

  • Review incoming Sales email and accurately enter orders into the system using FOBOH
  • Identify and escalate pricing and stock issues
  • Assist Sales team as required
  • Review Credit Applications and creating new customers within the system
  • Work with brand ambassadors to fulfill orders
  • Working on Key Sales Support projects with the Logistics & Sales Coordinator
  • Develop strong relationships with key internal stakeholders to prioritise business needs
  • Key user of FOBOH and Netsuite and working with Brand ambassadors to improve and implement new processes
  • Assist internal team with managing limited release program to all MC venues and customers

Key Performance Indicators

  • 98% order accuracy
  • 24 hour response time maximum to Sales inbox
  • Order fulfillment time
  • Increase order accuracy with FOBOH to 98%

ABOUT YOU...

Knowledge and Skills

  • Computer Literate and comfortable learning new computer skills and programs
  • Attention to detail, takes pride in getting tasks completed perfectly
  • Good Communication skills, ability to manage and cultivate good relationships
  • Solution orientated and "Do it now" attitude
  • Strong personality and presence, strong work ethic, persistent, reliable, selfaware, flexible availability, self motivated, ambitious
  • Able to manage time and workload to optimise effectiveness and efficiency
  • Keen eye for detail, understand the importance of getting work right and checking for errors
  • Self-motivated and sufficient, has a can-do attitude and shows initiative
  • Willing and able to learn new skills and implement them quickly
  • Ability to follow procedures
  • Time Management to priorities important tasks first

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