Sales Support Officer

Job Title: Sales Support Officer

Location: IT Park, Cebu

Schedule: 7am-4pm (Mon-Fri)

Employment Type: Full-Time (On-Site)

UNLOCK YOUR POTENTIAL AT TOA GLOBAL

At TOA Global, we are passionate about helping professionals thrive in their careers, businesses, and communities. With a global presence spanning Australia, New Zealand, North America, the Philippines, South Africa, and South America, we empower accounting professionals by providing world-class opportunities and support.

ABOUT THE ROLE...

Purpose of the Job:

You will be responsible for keying orders with FOBOH and following business procedures. Your responsibilities will include: Entering all orders before cutoff time for each state, communicating with Sales Reps, entering new customers to Netsuite and other administration tasks. You will work with the Logistics & Sales Coordinator & Supply Chain Manager to implement new projects and procedures for the Sales Team and assisting them in maintaining updated and current customers records.

Key Responsibilities:

● Review incoming Sales email and accurately enter orders into the system using FOBOH

● Identify and escalate pricing and stock issues

● Assist Sales team as required

● Review Credit Applications and creating new customers within the system

● Work with brand ambassadors to fulfill orders

● Working on Key Sales Support projects with the Logistics & Sales Coordinator

● Develop strong relationships with key internal stakeholders to prioritise business needs

● Key user of FOBOH and Netsuite and working with Brand ambassadors to improve and implement new processes

● Assist internal team with managing limited release program to all MC venues and customers

Key Performance Indicators

• 98% order accuracy
• 24 hour response time maximum to Sales inbox
• Order fulfillment time

Increase order accuracy with FOBOH to 98%

ABOUT YOU...

Knowledge and Skills

1. Computer Literate and comfortable learning new computer skills and programs
2. Attention to detail, takes pride in getting tasks completed perfectly
3. Good Communication skills, ability to manage and cultivate good relationships
4. Solution orientated and "Do it now" attitude
5. Strong personality and presence, strong work ethic, persistent, reliable, selfaware, flexible
   
   availability, self motivated, ambitious.
6. Able to manage time and workload to optimise effectiveness and efficiency
7. Keen eye for detail, understand the importance of getting work right and checking for
   
   errors.
8. Self-motivated and sufficient, has a can-do attitude and shows initiative
9. Willing and able to learn new skills and implement them quickly
10. Ability to follow procedures
11. Time Management to priorities important tasks first

What's in it for you?

* Market competitive salary

* Health Insurance, and Life Insurance coverage

* 21 annual paid leaves

* Annual increase (Annual Performance Review)

* Tenure Recognition Program

* Access to certifications and courses from Ab2 Institute of Accounting

* 20+ options of free coffee and chocolate drinks

* Billiards, table tennis, or foosball in our breakout room

* Work-life balance and logging off on time for you to enjoy more personal time.

* A genuinely diverse, caring, supportive and high achieving team environment.

* Ongoing training, development and career progression opportunities

* Free & conveniently located onsite parking.

We live by our VALUES to cultivate and foster growth and innovation.

BE AWESOME: Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL: We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW: We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG: We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Join TOA Global and experience the difference

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.