Benefits Systems Administrator

1 day ago

Taguig, National Capital Region, Philippines WTW Full time

Description
The Role
The Benefits Systems Administrator supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America. The position will be located in Manila, Philippines.

Performance Objectives
Clients

  • Administer ongoing benefit system activities.
  • Receive and process import data files containing indicative data, election data, dependent and beneficiary data
  • Generate payroll/vendor feeds, as well as ad-hoc management reports
  • Process and fulfill, confirmation statements and other benefit related materials
  • Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
  • Utilizing case management tool as needed
  • Exercise discretion and independent judgment in responding to and resolving client issues
  • Develop and maintain system processing documentation and processing calendar
  • Provide back up for other team members as needed
  • Attend ongoing client status meeting as needed to establish client relationship
  • Attend internal project meetings to ensure project continuity into ongoing

Financial

  • Meet service level agreements across all clients
  • Meet billable hour goals as defined by your manager
  • Work within prescribed budget for each project
  • Identify potential out of scope work and new opportunities to client teams

People

  • Take initiative to proactively share knowledge and/or experience with team members
  • Develop strong partnerships with team members
  • Work collaboratively with other members of the team to meet internal and client objectives
  • Solicit feedback and development opportunities for career growth

Excellence

  • Assist project team with client assignments to deliver timely, within-budget and high quality work
  • 100% compliance with SOC1 and Professional Excellence criteria
  • Help develop and maintain system processing documentation
  • Analyze process workflow and recommend improvements to increase efficiency and effectiveness
  • Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers

Qualifications
The Requirements

  • Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans
  • Ability to complete Willis Towers Watson Benefits Systems Administrator training program
  • Strong analytical and problem solving skills
  • Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
  • Professional and responsible approach to work, clients and colleagues
  • Willing to work in a mid-shift schedule
  • Ability to manage time and work a flexible schedule
  • Ability to organize and prioritize with strong attention to details
  • Excellent oral and written communication skills
  • Ability to work independently and in a team environment with minimal supervision
  • Ability to complete multiple projects within established deadlines
  • Work experience with US and/or UK counterparts and projects preferred, but not required
  • College degree preferred

WTW is an Equal Opportunity Employer

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