Technical Customer Support Coordinator I

2 weeks ago

Manila, National Capital Region, Philippines Remitly Full time ₱300,000 - ₱450,000 per year

Job Description

· Installation, training and providing technical support to multiple level end users in diverse technical areas

· Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention.

· Ability to provide effective customer support through multiple communication channels, including chat, email, and telephone.

· Strong customer focus including multiple internet browsers packages

· Assist customers with training of product and services ordering, interpretation and site navigation.  

· Provide hardware configuration analysis, diagnostics, troubleshooting and support.

· Effectively troubleshoot and resolve web-based applications including browser configuration.

· Research order requests to ensure timely delivery to our customers.

· Contact customers to respond to inquiries, status and escalation outcome.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (Salesforce)

· Perform other duties as assigned.

Qualification

  • Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)

· year customer service in technical contact center environment or equivalent training (2 years preferred)

· Internet Connectivity Customer Service is a plus.

· Background of the US Insurance industry preferred.

· Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.

· Self-motivated with positive attitude.  Ability to follow strict guidelines and standard operating procedures a MUST.

· Must ability to work quickly in a fast paced environment; work well as a team member and work well independently.

· Excellent written and verbal communication

· Excellent customer service skills

· Excellent in multi-tasking

· No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary



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