helpdesk support tier i

ROLE SUMMARYThe Tier 1 Technician is responsible for monitoring and triaging incoming systems and network alerts, ensuring issues are categorized, prioritized, and resolved or escalated in a timely manner. This role is the first line of defense in maintaining reliable network operations for our clients, providing both proactive monitoring and reactive...

Helpdesk Support Consultant (Remote – Philippines-based)Our US-based partner company is looking for a Help Desk Support Consultant to join their growing remote team in the PhilippinesIf you're a hands-on IT professional with strong troubleshooting skills and a passion for helping people solve technical challenges, this role is an excellent opportunity to...

Role: Help Desk Tier 2 SpecialistRate: $4 to $5.50 - NegotiableStatus: Full TimeSchedule: CSTRoles and ResponsibilitiesReceive and respond to new Help Desk work orders created by Tier 1 Specialists.Perform remote troubleshooting to resolve technical issues, such as: Power cycling devices, checking or updating public IP addresses and identifying IP changes or...

Role: Help Desk Tier 2 SpecialistRate: $4 to $5.50 - NegotiableStatus: Full TimeSchedule: CSTRoles and ResponsibilitiesReceive and respond to new Help Desk work orders created by Tier 1 Specialists.Perform remote troubleshooting to resolve technical issues, such as: Power cycling devices, checking or updating public IP addresses and identifying IP changes or...

About the OpportunityThis Tier 1 Support Technician role is a remote position based in the Philippines.At Netrix Global, the Tier 1 Support Technician will be responsible for intaking customer calls and emails, conducting initial assessments of incidents and service requests, opening and documenting tickets in our ITSM tool, and escalating cases per customer...

ROLE SUMMARYOur managed services provider client is looking for a L2/Tier 2 Technician who troubleshoot, diagnose, and resolve software, hardware, and network-related problems.WORK SCHEDULE: 9:00 AM – 6:00 PM Pacific Daylight Time (12:00 AM – 9:00 AM Philippine Standard Time), follows Philippine holidaysPOSITION TYPE: Full TimeWORK ARRANGEMENT:...

Req number: R6359Employment type: Full timeWorksite flexibility: Remote Who we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held...

Key Responsibilities:Incident & Ticket ManagementMonitor and respond to PagerDuty alerts.Manage email phishing reports and Checkpoint security alerts.Handle FreshService tickets: revise, assign, and close tickets as needed.User Onboarding & OffboardingOnboarding:Create user accounts in Active Directory (AD).Set up DUO access and assign DUO tokens.Assign...

Job Description / Job Responsibilities:Serve as the first point of contact for client inquiries via email, chat, and support tickets.Professionally and efficiently manage and resolve support requests from start to finish.Clearly document all client interactions, issues, and resolutions in our helpdesk system.Identify and escalate complex technical or...

Job Title: Contract Billing Meter Specialist IAbout the Company:Our client offers a comprehensive, human-centric suite of technology services, ranging from IT and cybersecurity to printers, copiers, and print. These solutions are designed to simplify operations, enhance efficiency, and support modern workplace needs. Whether its a one-time purchase or a...