helpdesk support tier i

Role: Help Desk Tier 2 SpecialistRate: $4 to $5.50 - NegotiableStatus: Full TimeSchedule: CSTRoles and ResponsibilitiesReceive and respond to new Help Desk work orders created by Tier 1 Specialists.Perform remote troubleshooting to resolve technical issues, such as: Power cycling devices, checking or updating public IP addresses and identifying IP changes or...

Role: Help Desk Tier 2 SpecialistRate: $4 to $5.50 - NegotiableStatus: Full TimeSchedule: CSTRoles and ResponsibilitiesReceive and respond to new Help Desk work orders created by Tier 1 Specialists.Perform remote troubleshooting to resolve technical issues, such as: Power cycling devices, checking or updating public IP addresses and identifying IP changes or...

ROLE SUMMARYOur managed services provider client is looking for a L2/Tier 2 Technician who troubleshoot, diagnose, and resolve software, hardware, and network-related problems.WORK SCHEDULE: 9:00 AM – 6:00 PM Pacific Daylight Time (12:00 AM – 9:00 AM Philippine Standard Time), follows Philippine holidaysPOSITION TYPE: Full TimeWORK ARRANGEMENT:...

Req number: R6359Employment type: Full timeWorksite flexibility: Remote Who we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held...

Key Responsibilities:Incident & Ticket ManagementMonitor and respond to PagerDuty alerts.Manage email phishing reports and Checkpoint security alerts.Handle FreshService tickets: revise, assign, and close tickets as needed.User Onboarding & OffboardingOnboarding:Create user accounts in Active Directory (AD).Set up DUO access and assign DUO tokens.Assign...

Job Title: Contract Billing Meter Specialist IAbout the Company:Our client offers a comprehensive, human-centric suite of technology services, ranging from IT and cybersecurity to printers, copiers, and print. These solutions are designed to simplify operations, enhance efficiency, and support modern workplace needs. Whether its a one-time purchase or a...

About TRNSACTTRNSACT is transforming the equipment finance industry by delivering smart technology for equipment suppliers and commercial truck dealers. Our platform streamlines the financing process, providing a faster, more transparent, and customer-friendly experience for both dealers and their customers.We're growing fast and are looking for a highly...

Please note: This is for an independent contractor role, initially lasting 6 months, with the potential for renewal/extensions. The work hours are aligned with Pacific Time (PT).Job Summary:As a Tier 1 Customer Service Representative I at DACO, you will play a crucial role in providing exceptional customer service to our customers. Reporting directly to the...

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.The TTEC Digital Cisco Partner Practice builds customizable, comprehensive contact center solutions with the help of our over...

Position SummaryThe Telecom Support Desk Analyst provides first-level technical and operational support for telecom-related services and systems. This role is responsible for troubleshooting connectivity and service issues, coordinating with onsite technicians, and ensuring timely resolution of telecom incidents. The ideal candidate is detail-oriented, has...