helpdesk support tier i

ROLE SUMMARYThe Tier 1 Technician is responsible for monitoring and triaging incoming systems and network alerts, ensuring issues are categorized, prioritized, and resolved or escalated in a timely manner. This role is the first line of defense in maintaining reliable network operations for our clients, providing both proactive monitoring and reactive...

Role: Help Desk Tier 2 SpecialistRate: $4 to $5.50 - NegotiableStatus: Full TimeSchedule: CSTRoles and ResponsibilitiesReceive and respond to new Help Desk work orders created by Tier 1 Specialists.Perform remote troubleshooting to resolve technical issues, such as: Power cycling devices, checking or updating public IP addresses and identifying IP changes or...

About TRNSACTTRNSACT is transforming the equipment finance industry by delivering smart technology for equipment suppliers and commercial truck dealers. Our platform streamlines the financing process, providing a faster, more transparent, and customer-friendly experience for both dealers and their customers.We're growing fast and are looking for a highly...

Nooro is seeking an experienced and dynamic Email Team Lead/Supervisor to elevate our customer service email operations. The ideal candidate will bring a proven history of managing email teams, expertise in platforms like Gorgias, and exceptional leadership capabilities. This individual will drive performance excellence, optimize workflows, and foster a...

Bookkeeper (US + PH Support) Location: Remote Department: Accounting Reports To: Senior Controller Salary: 90,000php - 120,000php per monthAbout Us:RML-PH is a dynamic and innovative Health Solutions and Care Delivery Organization committed to transforming the healthcare landscape. With a mission to provide accessible, high-quality healthcare services and...

Customer Support Team Manager Job DescriptionAbout TGPTGP is a leading payment solution based in Australia, dedicated to providing an exceptional gaming experience. We are seeking a highly reliable and detail-oriented Customer Support Team Manager to lead our customer support team remotely, ensuring seamless communication and outstanding service for our...

POSITION SUMMARY:The Support Services Specialist provides Managed Services Plus clients with a high level of customer satisfaction and necessary support through an internal ticketing system. This position is responsible for helping resolve client issues, providing Tier 1 support for client ticketing system and assisting with managing key accounts.This role...

I'm looking for a skilled freelance programmer or developer who can help my outbound call center incorporate AI voice technology.I've already met with several AI companies, but most are trying to sell me packaged solutions with features I don't need. What I want is straightforward:Convert my existing dialer to handle outbound calls with AI voice...

We are looking for a proactive and detail-oriented Executive & Marketing Support Virtual Assistant. This role combines admin, creative, and marketing support. You will help with daily operations, outreach, and building strong relationships to support business growth.You will be supporting two service-based businesses:Consulting & Culture Transformation –...

If you're the type who needs to be spoon-fed, move slow, or can't double-check your own work. Stop reading now. This role isn't for you.I'm the CEO of a fast-scaling eCommerce company that's generated over US$218M in sales. I move fast, set high standards, and expect the same from the people around me. I'm looking for a world-class Executive Assistant who...