Level 1 Service Desk

5 days ago

Angeles City, Central Luzon, Philippines ProSpace Solutions OPC Full time ₱900,000 - ₱1,200,000 per year

Make the Smart Move with People Smart Placements– Join Our Team and Thrive

Are you a tech-savvy problem solver who loves helping people? Join our global IT Support team and be the friendly, go-to expert who keeps things running smoothly. You'll handle everything from troubleshooting technical issues via phone, email, and chat, to managing service requests and escalating complex problems. This role also involves supporting key projects such as hardware and software deployments, contributing to knowledge base documentation, and collaborating with a global team across multiple time zones.

This role offers the chance to work on exciting projects like software deployments, contribute to improving support processes, and collaborate with a diverse team worldwide. If you're organized, proactive, and passionate about delivering great customer experiences while growing your IT skills, this is the perfect fit for you

What We're Looking For:

  • 3+ years of experience in the IT industry, with a strong focus on technical support, system administration, and customer service.
  • Proven ability to perform desktop support tasks as required, including software deployment, system rebuilds, printer configuration and support, and Level 1 troubleshooting across environments such as Windows OS, Microsoft Office 365, Active Directory, collaboration tools, email platforms, network systems, and business-critical applications.
  • Experience in delivering consistent customer service excellence via telephone, email, chat and in person.
  • ITIL Foundation (advantageous)
  • Willingness to work on shifting schedule.
  • Open to work or relocate to our Angeles City, Pampanga office

Why Join Us?

Competitive salary and benefits

Be part of a growing global team

Supportive, fun, and collaborative work environment

Ongoing training and professional development

Real growth opportunities within a stable, expanding company

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