Team Leader
3 days ago
Job Summary
The Team Leader is responsible for supervising and coordinating the daily operations of the café team. This role ensures high-quality service, adherence to standard operating procedures, and efficient workflow. The Team Leader also trains and guides staff, manages schedules, coordinates with suppliers and management, and ensures customer satisfaction in a fast-paced food and beverage environment.
Duties and Responsibilities
Operational Management
Prepare and submit monthly operational and performance reports.
- Develop and manage the shifting schedule for the entire café team.
- Coordinate with Airport Management regarding schedules, operational concerns, and compliance requirements.
- Ensure proper handling, storage, and delivery of products in coordination with suppliers.
- Monitor café operations to ensure consistent quality of products and services.
- Ensure all staff adhere to standard operating procedures and café protocols.
Team Supervision and Training
Lead, supervise, and motivate Café staff to achieve operational efficiency and high service standards.
- Train new hires on café operations, customer service, and standard procedures.
- Assign tasks and monitor staff performance, providing guidance and feedback as needed.
Customer Service
Provide friendly, professional service to customers, including greeting guests, taking orders, preparing food and drinks, and handling cashier duties.
- Address customer inquiries, feedback, or complaints in a professional and timely manner.
Operational Support and Multi-tasking
Maintain cleanliness and orderliness of the café, including equipment and kiosk areas.
- Multi-task effectively in a busy café environment while maintaining high-quality service.
- Support other operational activities and perform additional duties as assigned by management.
Compliance and Safety
Ensure adherence to food safety, hygiene, and workplace safety protocols.
- Monitor and maintain café equipment, tools, and supplies.
Qualifications and Competencies
Education:
- Bachelor's degree or vocational certificate in a relevant field.
Experience:
- Prior work experience in the food and beverage industry is an advantage.
- Demonstrated experience in supervising or managing a team.
- Cash handling experience is preferred.
Skills and Attributes:
- Strong time management and problem-solving skills.
- Detail-oriented with ability to multi-task efficiently in a fast-paced environment.
- Proficient in food and beverage preparation and handling.
- Excellent customer service orientation and communication skills in English.
- Quick learner, able to follow instructions accurately.
- Hardworking, trustworthy, reliable, and punctual.
- Mobile (owns a motorcycle or willing to live in a boarding house near the café).
Working Conditions
- Work Schedule: Rotational shifts including weekends, holidays, and peak operational hours.
- Work Environment: Fast-paced café environment within the airport premises.
- Supervision: Reports directly to the Café Manager / Owners; responsible for supervising café staff.
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