L2 Technical Support Engineer

10 hours ago

Makati City, National Capital Region, Philippines E-Solutions Full time ₱50,000 - ₱75,000 per year

Location:
One Ayala, Makati

Work Set Up:
Onsite

Schedule:
Night Shift (11:00 PM - 8:00 AM)

Salary:
Up to PHP 75,000

Job Description:

As an L2 Technical Support Engineer, you will serve as a key escalation point for advanced hardware, software, and network-related issues. You will collaborate with internal teams to resolve complex technical problems, ensure excellent customer service, and maintain high service standards.

Key Responsibilities:

  • Provide advanced support for escalated technical issues involving hardware, software, and networking.
  • Troubleshoot complex problems across Windows, Linux, and macOS environments.
  • Collaborate with cross-functional teams (SMEs, internal departments) to resolve incidents.
  • Document resolutions and best practices in the internal knowledge base.
  • Ensure clear and timely communication with end users.
  • Continuously update technical knowledge through self-learning and training.

Must-Have Qualifications:

  • Minimum
    3 years
    of experience in technical support or similar roles.
  • Strong troubleshooting skills for hardware, software, and network issues.
  • Proficient in Windows, Linux, and macOS operating systems.
  • Familiar with TCP/IP, DNS, DHCP, and general network configurations.
  • Experienced in using remote support tools and ticketing systems.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively.
  • Candidates with in-house IT support or corporate environment experience are preferred.

Preferred/Bonus Qualifications:

  • Fluent in English (C1 level or higher).
  • Bachelor's degree in IT, Computer Science, or related field.
  • Experience with
    IP/cloud-based surveillance systems is a plus.
  • Knowledge of
    security camera technologies, cloud platforms, and network topologies.
  • Certifications: CCNA, CompTIA Network+, CompTIA Cloud+, CompTIA Linux+/LPIC-1&2 (preferred but not required).
  • Strong background in Linux administration and networking applications.

  • L2 Technical Support Engineer

    4 days ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time

    OverviewMake your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT ENGINEER L2The successful candidate is technically oriented with excellent written skills. As an L2 Technical Support Engineer, you will provide advanced technical support to our customers, troubleshoot complex issues, and ensure prompt resolution. You will work...

  • L2 Technical Support Engineer

    9 hours ago

    Makati City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time $60,000 - $80,000 per year

    Job Description:As an L2 Technical Support Engineer, you will serve as a key escalation point for advanced hardware, software, and network-related issues. You will collaborate with internal teams to resolve complex technical problems, ensure excellent customer service, and maintain high service standards.Key Responsibilities:Provide advanced support for...

  • L2 Technical Support Engineer Hiring ASAP

    11 hours ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱600,000 - ₱1,200,000 per year

    L2 Technical Support EngineerLocation: Onsite - One AyalaShift: Rotating Work ScheduleAbout the RoleWe're looking for an experienced Technical Support Specialist to join our team. You'll provide technical assistance across Windows, Linux, and macOS environments, with a focus on cloud-based and IP security systems. If you're a problem-solver with strong...

  • Technical Support Engineer

    10 hours ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱45,000 - ₱65,000 per year

    Make your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT ENGINEER L2The successful candidate must be technically oriented with excellent written skills and as an L2 Technical Support Engineer, they will need to provide advanced technical support to our customers, troubleshooting complex issues, and ensuring prompt resolution. They...

  • IT Support Engineer

    11 hours ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱500,000 - ₱1,000,000 per year

    L2 Technical Support EngineerLocation: Onsite - One AyalaShift: Rotating Work ScheduleKey ResponsibilitiesTroubleshoot hardware, software, and network issues.Support IP/cloud-based security surveillance systems.Work with remote support tools and ticketing systems.Configure and support network protocols (TCP/IP, DNS, DHCP).Requirements3+ years in technical...

  • Technical Support Representative L2

    2 days ago

    Quezon City, National Capital Region, Philippines Nezda Global Full time

    OverviewEmbark on a journey of success with Nezda as a Technical Support Representative L2 for VOIP/Telephony Account.QualificationsAt least Highschool Graduate with a minimum of 2 years of Technical Support Representative experience handling VOIP/Telephony AccountsRequired experience in VOIP technology including SIP, RTP, QoS, COS, codecs for at least 2...

  • Senior Technical Support Specialist

    3 days ago

    Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

    Job SummaryWe are seeking a skilled Technical Support Engineer to join our team. As an L2 Technical Support Engineer, you will provide advanced technical support to our customers, troubleshoot complex issues, and ensure prompt resolution.About the RoleProvide advanced technical support for hardware, software, and network-related issues.Diagnose and resolve...

  • Technical Support Engineer L1

    11 hours ago

    Quezon City, National Capital Region, Philippines iSearch Plus Full time $30,000 - $50,000 per year

    RESPONSIBILITIESRespond to incoming technical support requests via ticketing system, email, or chat Monitor system alerts and escalate issues to L2/L3 or relevant teams when necessary Provide initial troubleshooting and resolution for known issues Log and track incidents using the corresponding tools Ensure timely and professional communication with...

  • L2 Incident Management Specialist

    3 weeks ago

    Makati City, National Capital Region, Philippines Amadeus IT Group, S.A. Full time

    L2 Incident Management Specialist page is loadedL2 Incident Management SpecialistApply locations Taguig, Metro Manila time type Full time posted on Posted 10 Days Ago job requisition id R29370Job TitleL2 Incident Management SpecialistPurpose of the roleAmadeus is committed to providing customers globally with superior support and service to ensure their...

  • L2 MSP Support Engineer

    10 hours ago

    Makati City, National Capital Region, Philippines Sharesource Full time $60,000 - $80,000 per year

    About SharesourceWe are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.What are we looking for?In...