L2 Technical Support Engineer

4 days ago

Makati City, National Capital Region, Philippines E-Solutions Full time ₱50,000 - ₱75,000 per year

Location:
One Ayala, Makati

Work Set Up:
Onsite

Schedule:
Night Shift (11:00 PM - 8:00 AM)

Salary:
Up to PHP 75,000

Job Description:

As an L2 Technical Support Engineer, you will serve as a key escalation point for advanced hardware, software, and network-related issues. You will collaborate with internal teams to resolve complex technical problems, ensure excellent customer service, and maintain high service standards.

Key Responsibilities:

  • Provide advanced support for escalated technical issues involving hardware, software, and networking.
  • Troubleshoot complex problems across Windows, Linux, and macOS environments.
  • Collaborate with cross-functional teams (SMEs, internal departments) to resolve incidents.
  • Document resolutions and best practices in the internal knowledge base.
  • Ensure clear and timely communication with end users.
  • Continuously update technical knowledge through self-learning and training.

Must-Have Qualifications:

  • Minimum
    3 years
    of experience in technical support or similar roles.
  • Strong troubleshooting skills for hardware, software, and network issues.
  • Proficient in Windows, Linux, and macOS operating systems.
  • Familiar with TCP/IP, DNS, DHCP, and general network configurations.
  • Experienced in using remote support tools and ticketing systems.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively.
  • Candidates with in-house IT support or corporate environment experience are preferred.

Preferred/Bonus Qualifications:

  • Fluent in English (C1 level or higher).
  • Bachelor's degree in IT, Computer Science, or related field.
  • Experience with
    IP/cloud-based surveillance systems is a plus.
  • Knowledge of
    security camera technologies, cloud platforms, and network topologies.
  • Certifications: CCNA, CompTIA Network+, CompTIA Cloud+, CompTIA Linux+/LPIC-1&2 (preferred but not required).
  • Strong background in Linux administration and networking applications.

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