Financial Account Manager

2 days ago

Cebu City, Central Visayas, Philippines REALPAGE (PHILIPPINES), INC. Full time ₱400,000 - ₱800,000 per year

· Serve as the primary liaison for small to mid-sized accounts (400 to 600 sites) mix of AP Extract and Bill Pay clients, responding to client issues related to RealPage Utility

· Management.

· Act as client advocate to internal teams and ensure appropriate responsiveness to client questions and concerns by clearly articulating financial needs, gaps and action

· items to clients to ensure timely response and resolution to client needs and inquiries.

· Use quarterly/monthly client scorecards to monitor client Utility Expense Management health, and proactively identify and recommend improvement opportunities to

· ensure long-term success of invoice processing performance

· Conduct client and property analysis and track to completion to reduce number of validations and disconnections

· Complete new client transition process to reduce time required to successfully redirect accounts and number of ongoing redirections

· Perform primary job responsibilities only needing management assistance with escalations

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