Financial Account

12 hours ago

Cebu City, Central Visayas, Philippines A SYSTEM INTERNATIONAL CORPORATION Full time ₱180,000 - ₱360,000 per year

About the role

This is an exciting opportunity to join the customer service team at A SYSTEM INTERNATIONAL CORPORATION' as a Financial Account Customer Service Representative (CSR) working on virtual processes. In this role, you will be responsible for providing high-quality customer service to the company's clients, with a focus on handling financial accounts. The role offers the flexibility of remote work from the comfort of your own home.

What you'll be doing

  • Responding to customer inquiries and resolving issues related to financial accounts, such as billing, payments, and account information
  • Providing exceptional customer service and ensuring a positive experience for all clients
  • Accurately documenting all customer interactions and maintaining detailed records
  • Identifying opportunities to improve customer satisfaction and suggesting process improvements
  • Adhering to all company policies, procedures, and compliance requirements
  • Collaborating with cross-functional teams to provide seamless customer support

What we're looking for

  • At least 1 year of experience in a customer service or call centre role, preferably in the financial services industry
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
  • Strong problem-solving and critical thinking skills to handle various customer inquiries and issues
  • Proficiency in using computer systems and various software applications
  • A passion for providing exceptional customer service and a commitment to continual improvement
  • Fluency in English, both written and verbal
  • Ability to work flexible hours, including weekends and holidays, to accommodate the company's operational needs

What we offer

At A SYSTEM INTERNATIONAL CORPORATION', we are dedicated to creating an environment that fosters personal and professional growth. We offer a competitive compensation package, including attractive benefits, and the opportunity to work remotely, providing you with the flexibility to maintain a healthy work-life balance. Additionally, we invest in our employees' development through ongoing training and skill-building programs, ensuring that you have the tools and support to thrive in your role and advance your career.

About us

A SYSTEM INTERNATIONAL CORPORATION' is a leading provider of innovative solutions and services in the financial industry. With a strong presence in Cebu City, Cebu, we are committed to delivering excellence to our clients and fostering a collaborative and inclusive work culture. As a dynamic and rapidly growing company, we offer endless opportunities for professional development and personal growth.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

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