Desktop Analyst

2 weeks ago

Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱250,000 - ₱500,000 per year

**Schedule: Monday to Friday (6:00 AM to 3:00 PM PHT)

What are we looking for?**

  • Currently pursuing or recently completed a degree/diploma in IT, Computer Science, or a related field.
  • Currently pursuing or recently completed a degree/diploma in IT, Computer Science, or a related field.
  • Basic understanding of troubleshooting common hardware and software issues.
  • Familiarity with remote support tool.
  • Knowledge of user account administration and basic networking concepts (e.g., IP addressing, DNS, DHCP) is an advantage.
  • Strong problem-solving skills and a willingness to learn.
  • Good communication and interpersonal skills.
  • Willingness to work onsite when required.
  • Ability to lift and move IT equipment as needed (with supervision if necessary).
  • Training and mentorship will be provided by senior IT staff.

**What will you do?****

  • Assist in providing end-user support for IT equipment such as laptops, desktops, printers, and peripherals.
  • Assist in providing end-user support for IT equipment such as laptops, desktops, printers, and peripherals.
  • Help resolve basic IT issues, incidents, and service requests through remote or onsite support under supervision.
  • Participate in troubleshooting and diagnosing hardware and software problems with guidance from senior staff.
  • Collaborate with the IT team to escalate and follow up on more complex technical issues.
  • Support the documentation and tracking of incidents and service requests using the organization's ticketing system.
  • Aid in creating and managing user accounts, including access permissions and security group assignments.
  • Assist with the onboarding and offboarding processes by preparing user accounts and IT equipment.
  • Help maintain accurate IT asset records and assist in tracking inventory in coordination with the Inventory Officer.
  • Participate in periodic audits of user accounts to ensure proper access control.
  • Prepare and IT equipment for remote (Work from Home) staff, ensuring functionality and readiness.
  • Inspect returned equipment and assist in reporting missing or damaged items.

Join the awesome team and enjoy these benefits & perks:

  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work Life Balance, and Career growth opportunities
  • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

#ConnectOSCareers #JoinConnectOS 

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.#Ll-CA1

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