Technical Writer | Up to 40K + Day 1 HMO

3 days ago

Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time ₱40,000 per year

Role Overview

The Documentation Writer is responsible for creating, editing, and maintaining high-quality Standard Operating Procedures (SOPs), Job Aids, and Process Guides that support operational excellence. This role bridges the gap between subject matter experts (SMEs) and end-users by transforming complex information into clear, simple, and actionable content.

Key Responsibilities

Content Development

  • Create and update SOPs, process documents, and step-by-step job aids.
  • Simplify complex workflows into clear, concise, and easy-to-follow instructions.
  • Ensure documents adhere to organizational templates, standards, and tone.
  • Design process maps to showcase the workflow
  • Create new hire/refresher/upskill training content assets such as PowerPoint Presentations, assessments etc.
  • Support in maintaining a central repository of all operational documentation  developed.

Information Gathering

  • Collaborate with SMEs to extract process knowledge, clarify ambiguities through effective probing, and validate accuracy.
  • Conduct group discussions, observe workflows, and document best practices.
  • Work closely with trainers, instructional designers, and process owners to ensure alignment.

Editing & Quality Control

  • Review existing SOPs for consistency, relevance, and readability.
  • Maintain version control and ensure compliance with audit and documentation standards.

Required Skills & Competencies

  • Strong writing and editing skills with attention to detail.
  • Familiarity with common style guides, version control and other documentation standards.
  • Ability to simplify technical or domain-heavy content for end-user clarity.
  • Good probing and SME interaction skills.
  • Proficiency in MS Word, PowerPoint, and collaborative documentation tools (e.g., Confluence, SharePoint).

Preferred Qualifications

  • Experience in healthcare, BPO, or RCM operations is a plus.

WHAT WE OFFER:

  • Market Competitive Pay Levels
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefits

WHO WE ARE:

  • Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
  • UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
  • We're a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
  • As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
  • We're a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
  • Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that's dedicated to Caring. Connecting. Growing together

  • Technical Writer

    3 days ago

    Manila, National Capital Region, Philippines Dye & Durham Full time ₱40,000 - ₱80,000 per year

    Technical WriterDepartment: Operations Employment Type: Permanent - Full TimeLocation: ManilaDescriptionWe're looking for talented Technical Writers to join our global Knowledge Management team. In this role, you'll be responsible for creating, maintaining, and validating knowledge base content within our global Zendesk instance. You'll ensure that all...

  • Technical Documentation Writer

    2 weeks ago

    Manila, National Capital Region, Philippines Ridge Security Technology Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description: Technical Documentation WriterAbout the RoleWe are looking for a detail-oriented and skilled Technical Documentation Writer to create, maintain, and improve documentation that makes complex technical concepts easy to understand. The ideal candidate has strong writing skills, technical curiosity, and the ability to work closely with product...

  • Technical Writer

    21 hours ago

    Manila, National Capital Region, Philippines Complete Development (CoDev) Full time ₱400,000 - ₱600,000 per year

    Create Documentation: They write, edit, and maintain various types of materials, including:User manuals, guides, and instruction sheets.Online help systems (FAQs, knowledge bases).API (Application Programming Interface) documentation.Standard Operating Procedures (SOPs) and internal documents.Technical reports and specifications.Simplify Complex...

  • Technical Writer

    1 week ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per year

    Job Roles and Responsibilities:Duties and ResponsibilitiesCreate and maintain clear, concise, and accurate technical documentation, including user manuals, system configurations, operating procedures, troubleshooting guides, and process flows.Researches, develops and documents technical design specifications.Produces electronic documentation in addition to...

  • Technical Writer

    5 days ago

    Manila, National Capital Region, Philippines Vault Cloud Full time ₱900,000 - ₱1,200,000 per year

    Vault Cloud is the national leader of providing highly secure and scalable sovereign cloud capability to the Australian Government, National Intelligence Community and Critical Infrastructure sector. We pioneered the development of Australia's only sovereign, hyperscale cloud with security at its core, being one of the first cloud organisations to be...

  • Estimator | Permanent WFH | Day Shift | Day 1 HMO

    1 week ago

    Manila, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Build with Precision, Grow with Purpose Craft estimates that shape tomorrow's skylines while building a career that stands tall. Bring your construction expertise to a role that offers global career growth and international opportunities without leaving home. Make your mark in the industry, contribute to impactful projects, and enjoy a career that empowers...

  • Technical Writer

    21 hours ago

    Manila, National Capital Region, Philippines DYE & DURHAM PTY LTD Full time ₱450,000 - ₱1,350,000 per year

    DescriptionWe're looking for talented Technical Writers to join our global Knowledge Management team. In this role, you'll be responsible for creating, maintaining, and validating knowledge base content within our global Zendesk instance. You'll ensure that all information is accurate, up to date, and easy to access-empowering both our customers and internal...

  • Technical Content Writer – Remote, Full-Time

    2 weeks ago

    Manila, National Capital Region, Philippines Intouch Tech Ltd Full time ₱360,000 - ₱420,000 per year

    Technical Content Writer – Remote, Full-Time Location: Remote Hours: Monday–Friday, 9 AM – 5 PM (GMT) Salary: ₱30,000 – ₱35,000 per month Reports to: Head of Marketing / Content Manager About the RoleWe're looking for a skilled and detail-oriented Technical Content Writer to create clear, engaging, and accurate content that translates complex...

  • Technical Documentation Writer – Cybersecurity

    2 weeks ago

    Manila, National Capital Region, Philippines Ridge Security Technology Inc. Full time ₱450,000 - ₱750,000 per year

    About the RoleWe are looking for a detail-oriented and skilledTechnical Documentation Writerto create, maintain, and improve documentation that makes complex technical concepts easy to understand. The ideal candidate has strong writing skills, technical curiosity, and the ability to work closely with product managers, engineers, and designers to deliver...

  • SEO Specialist | Hybrid | Makati | Day 1 HMO | Up to PHP71K

    2 weeks ago

    Manila, National Capital Region, Philippines Emapta Full time ₱56,000 - ₱71,000 per year

    Lead Global SEO Growth - Drive Visibility, Rankings, and Real ResultsCraft strategies that put brands on the digital map and take your SEO career worldwide. Here's your chance to grow a global career in SEO without leaving home. Make your mark by driving international visibility, fueling growth, and shaping the future of search while enjoying a career rooted...