Learning and Development Specialist

This role reports to the Manager of Leadership Development and conducts training/development needs analysis and assessment and development and implements specific training and development programs and initiatives to meet assessed needs.

Position Responsibilities:

• Develop and oversee the execution of small-scale training program
• Lead the end-to-end project management of learning programs within the team
• Lead or assist in conceptualization, preparation and implementation of program development activities
• Work and develop relationships with trainers, experts, learning champions and other stakeholders to proactively drive execution
• Evaluate the effectiveness of the learning program and identify opportunities and/or provide solutions for improvement
• Perform vendor management for courses necessary in the development of the program
• Support the learning business partner in managing stakeholders on function's learning and development priorities
• Facilitate professional and leadership development offerings/courses

Required Qualifications:

• University graduate of any business-related course
• Must have at least 4-5 years' experience in Learning and Development/OD/Talent and or related fields combined
• 1-2 years relevant work experience in managing and executing programs
• Experience in process improvement and project management is a plus
• Experience in eLearning instructional design is a plus

Preferred Qualifications:

• Strong Program Design, Delivery and Evaluation
• Excellent presentation and facilitation skills
• Agile project management skills
• Ability to proactively respond to situations
• Excellent analytical and problem-solving skills
• Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must). Proficient in MS Office suite including Outlook, Word, Power Point, and Project.
• Ability to work in an ambiguous environment and adapt to change while managing time and workload with aggressive timelines.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement