Senior Workforce Manager

2 weeks ago

Cebu City, Central Visayas, Philippines TDCX Full time

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.Top reasons to work with TDCX

  • Attractive remuneration and great perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy-to-access location with direct public transport links
  • Flexible working arrangements
  • Coaching and mentoring from experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission?

  • Strategic Workforce Planning:
    Work with the WF Director to develop and Implement Strategic action plans for WFM operations
  • Financial Management and Performance:
    Manage the accounts Project Cash and Data accuracy and timeliness
  • Client and Stakeholders Management:
    Anticipate and respond to client needs by identifying trends and preparing analyses to mitigate potential WFM performance gaps
  • Performance Analysis and Improvement:
    Manage discussions with GCOO and CFWM on Productivity Root causes and Performance Impacts
  • Team Leadership and Development:
    Direct the workload and oversee the performance and coaching of Workforce Managers
  • Techincal Operations Management:
    Oversee the quality checks and audits of reports prepared by internal and external Audit teams
  • Other Duties and Responsibilities:
    Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for effective implementation, maintenance and contiual improvement of the Quality Management System of TDCX.

Who are we looking for?

  • Bachelor's Degree in Business Administration, Operations Management, or related field, preferred but not required
  • 10+ years of experience in Workforce Management, with atleast 5 years in a senior management role
  • Proven track record of managing large-scale WFM operations for major clients
  • Advanced proficiency in WFM software, analytics tools, and financial management systems
  • Strong understanding of contact center operations, client relations,and vendor management
  • Excellent leadership, communication, and problem-solving skills
  • Experience in managing budgets and driving financial performance in WFM operations

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit

  • Senior Manager, Workforce

    5 days ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time

    OverviewAs the Senior Manager of Workforce Management for Product Support, you will occupy a pivotal leadership role responsible for driving the strategic vision and operational execution of workforce planning and management within a high-performing product support environment. Your mission will be to harness advanced workforce analytics, streamline resource...

  • Senior Manager, Workforce

    5 days ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time

    OverviewAs the Senior Manager of Workforce Management for Product Support, you will occupy a pivotal leadership role responsible for driving the strategic vision and operational execution of workforce planning and management within a high-performing product support environment. Your mission will be to harness advanced workforce analytics, streamline resource...

  • Sr. Workforce Manager

    6 days ago

    Cebu City, Central Visayas, Philippines BRISolutions Human Resource Inc Full time

    Career Opportunity: Sr. Workforce ManagerQualifications:Bachelor's degree in business administration, Operations Management, or related field, preferred but not required10+ years of experience in Workforce Management, with at least 5 years in a senior management roleProven track record of managing large-scale WFM operations for major clientsAdvanced...

  • Workforce Manager

    3 days ago

    Cebu City, Central Visayas, Philippines weSource Management Consultancy Firm Full time

    We are urgently hiring for a Workforce Manager for a client located in Cebu City, Cebu PhilippinesThis is an onsite work and follows a shifting scheduleSalary is up to 120K per month based on experience and hiring result. Must have at least 3 years of Workforce Management experiece in a BPO Company (non negotiable)Candidate must possess at least a...

  • Workforce Manager

    5 days ago

    Cebu City, Central Visayas, Philippines Xtendops Full time

    JOB DESCRIPTIONS: The Workforce Manager is responsible for end-to-end workforce planning and real-time operations to ensure optimal staffing, service level attainment, and cost efficiency across assigned programs. This role leads forecasting, capacity planning, scheduling, and real-time adherence while partnering closely with Operations, Training, HR, and...

  • Workforce Management RTA

    6 days ago

    Cebu City, Central Visayas, Philippines XMC INC. Full time

    Company DescriptionXMC Inc. is a leading Business Process Outsourcing (BPO) agency dedicated to delivering efficient, high-quality services. With a focus on providing accessible and consistent customer service, XMC Inc. strives to enhance client satisfaction and operational efficiency. The company emphasizes innovation, collaboration, and excellence in all...

  • Workforce Manager – BPO

    1 week ago

    Cebu City, Central Visayas, Philippines XtendOps Full time

    The Workforce Manager is responsible for overseeing workforce planning, forecasting, scheduling, real-time management, and reporting to ensure optimal staffing levels and service level performance across assigned accounts. This role plays a critical part in balancing operational efficiency, client expectations, and employee engagement in a fast-paced BPO...

  • Workforce Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job: Workforce Manager (Cebu City) | OnsiteNature Of the Account: Support and LeadershipStart Date: ASAPWork Arrangement: 100% Onsite | CebuShift Schedule | Rest Days: US Business hoursEducational Requirement: College GraduateWork Experience:At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel...

  • Workforce Supervisor

    5 days ago

    Cebu City, Central Visayas, Philippines SSG Full time

    Are you up to take the lead in optimizing workforce efficiency and elevating operational performance? Join Support Services Group, where innovation meets excellence, as a Workforce Management Supervisor What You Will Do:Lead highly motivated and high-performing workforce management teams, leveraging extensive experience in scheduling, forecasting, capacity...

  • Workforce Management Executive

    3 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Role PurposeThe purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. ͏Job Responsibilities:1. Design & generate MIS reports as per business requirements2. Timely...