Current jobs related to Senior Manager, Workforce - Cebu City, Central Visayas - RealPage, Inc.

  • Supervisor, Workforce Management

    5 days ago

    Bacolod City, Western Visayas, Philippines Ubiquity Full time

    We're hiring.TheWorkforce Supervisorensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact...

  • WFM Analyst

    5 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Position: WFM AnalystCallTek is looking for a detail-oriented and analytical WFM Analyst to join our growing team. The WFM Analyst will be responsible for managing workforce management processes to ensure that we have the right number of people, with the right skills, in the right place, at the right time. This role involves analyzing data to optimize...

  • WFM Analyst

    5 days ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Position{{:}} WFM AnalystCallTek is looking for a detail-oriented and analyticalWFM Analystto join our growing team. The WFM Analyst will be responsible for managing workforce management processes to ensure that we have the right number of people, with the right skills, in the right place, at the right time. This role involves analyzing data to optimize...

  • Senior Paralegal

    5 days ago

    Cebu City, Central Visayas, Philippines Smartsourcing Full time

    Safeguarding trust through legal expertise. Be Smartsourcing's next Senior ParalegalHi We're Smartsourcing, and we're on the hunt for a proactive, career-shaping Senior Paralegal to grow with us--full-time and on-site. In this role, you'll do more than manage compliance and contracts--you'll help shape the legal foundations that power businesses...

  • WFM Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines Virtual Staffing Solutions Full time

    Department WFM (Workforce Management) Employment Type Full Time Location Cebu, PH Workplace type Onsite Key Responsibilities Skills, Knowledge & Expertise About Virtual Staffing Solutions We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and...

  • Bookkeeper

    5 days ago

    Cebu City, Central Visayas, Philippines Aimpoint Full time

    About AimpointAimpoint is a South Australian–based Registered Training Organisation (RTO and Group Training Organisation (GTO) delivering specialist training, workforce development, and apprenticeship services to industry. We provide accredited qualifications, customised training, and workforce solutions across Australia, supported by a growing...

  • Human Resources Manager

    4 days ago

    Mandaue City, Central Visayas, Philippines Bohol Hiland Realty Corp Full time

    Scope of Work:Ensure seamless implementation of HR policies, programs, and initiatives foremployees to support organizational objectives and drive employee engagement.Partner with department leaders to resolve employee concerns, foster a culture ofcollaboration, and enhance team productivity. Provide strategic guidance andoperational support to meet...

  • Team Manager

    5 days ago

    Cebu City, Central Visayas, Philippines Support Services Group Full time

    As a Team Leader for our retention account, you will lead by example and drive the success of your team. Your responsibilities will include:Managing and enhancing the productivity performance of agents in client service delivery and revenue generation.Conducting productivity reviews, providing coaching, implementing performance improvement plans, and...

  • Senior Team Leader

    5 days ago

    Cebu City, Central Visayas, Philippines Support Services Group Full time

    Are you a born motivator with a knack for turning goals into wins? We're on the lookout for a Senior Team Leader to take charge of our high-performing Inbound Sales Team. In this role, you'll be the driving force behind your team's success — guiding Sales Representatives, sharpening their skills, and ensuring every call turns into a closed deal.If you're...

  • Team Lead

    5 days ago

    Cebu City, Central Visayas, Philippines XtendOps Full time

    As a Team Lead for a U.S.-based legal intake account, you will oversee a dedicated team handling client intake, case screening, and information management for law firms. You will manage on-site operations during the graveyard shift, ensuring that all processes run smoothly while maintaining accuracy, confidentiality, and high client satisfaction in a...

Senior Manager, Workforce

8 hours ago

Cebu City, Central Visayas, Philippines RealPage, Inc. Full time

Overview
As the Senior Manager of Workforce Management for Product Support, you will occupy a pivotal leadership role responsible for driving the strategic vision and operational execution of workforce planning and management within a high-performing product support environment. Your mission will be to harness advanced workforce analytics, streamline resource allocation, and ensure the seamless alignment of personnel with dynamic business needs, all while championing a culture of operational excellence and customer-centricity.

This role demands a forward-thinking, data-savvy leader who can seamlessly integrate strategic foresight with day-to-day execution, enabling the organization to consistently meet and exceed service-level agreements (SLAs) while maintaining cost efficiency and scalability.

Responsibilities
Strategic Workforce Optimization

  • Architect and implement sophisticated workforce management strategies that align with both immediate operational demands and long-term organizational growth objectives.
  • Forecast workforce requirements using predictive analytics, ensuring optimal staffing across multi-channel product support functions.
  • Anticipate future trends in workload dynamics and proactively adjust capacity planning frameworks to accommodate evolving business landscapes.

Data-Driven Leadership & Performance Excellence

  • Leverage advanced data analytics to identify actionable insights, refine operational efficiencies, and drive measurable improvements in service delivery.
  • Develop and maintain performance dashboards that provide real-time visibility into workforce utilization and adherence to SLAs.
  • Foster a results-oriented culture through meticulous evaluation of key performance indicators (KPIs) and implementation of targeted interventions.

Cross-Functional Collaboration & Team Empowerment

  • Serve as a strategic partner to senior leadership, product support teams, and other functional units to ensure a unified approach to workforce strategy.
  • Inspire, mentor, and lead a high-caliber team of workforce management professionals, promoting innovation and professional growth.
  • Cultivate partnerships with technology and operational teams to optimize workforce management platforms and identify process enhancement opportunities.

Continuous Innovation & Process Transformation

  • Spearhead initiatives to streamline workforce operations through automation, advanced scheduling solutions, and intelligent workload distribution.
  • Stay at the forefront of industry trends and workforce management methodologies to ensure the organization remains an agile and competitive leader.
  • Translate complex workforce data into compelling narratives that inform executive decision-making and strategic planning.

Qualifications
Required:

  • A minimum of 4 - 6 years of progressive experience in workforce management within a complex, high-volume support environment, with at least 3 years in a senior leadership capacity.
  • Demonstrated success in implementing workforce optimization strategies that result in enhanced customer satisfaction and operational efficiency.
  • Bachelor's degree in Business Management, Finance, Operations Research, Business Strategy, Data Analytics, or a related discipline; an MBA or equivalent advanced degree is preferred.

Knowledge/Skills/Abilities
Required:

  • Mastery of workforce management platforms (e.g., NICE, Verint, or comparable tools).
  • Proficient in leveraging advanced analytics tools such as Tableau, Power BI, or other business intelligence systems.
  • Familiarity with CRM systems and multi-channel support frameworks is highly advantageous.

Key Competencies

  • Exceptional analytical acumen, with the ability to translate data into impactful strategies.
  • Proven leadership and team-building capabilities with a track record of inspiring high performance.
  • Superior communication, negotiation, and stakeholder management skills.