Weekend Intake Coordinator

The Weekend Intake Coordinator is responsible for managing all incoming referrals, coordinating initial scheduling, and supporting weekend operations for Medicare and non-Medicare clients. This role acts as a liaison between referral sources, patients, and internal teams, ensuring a seamless transition into home health services. The position requires working weekends and may include some holiday coverage.

• Serve as the primary point of contact for weekend referrals from hospitals, facilities, physicians, and patients' families.
• Accurately log and track all referrals in the EMR system and internal referral tracker.
• Verify referral documentation and gather any missing information necessary to proceed with the admission process.
• Coordinate with clinical management to ensure timely review and scheduling of Start of Care (SOC) visits.
• Create SOC tasks in the EMR and assign visits to the appropriate clinicians.
• Work closely with the insurance and authorization team for urgent weekend verifications and payer requirements.
• Prepare new patient charts and ensure that essential information is uploaded and accessible for the clinical team.
• Triage incoming calls from clients, families, and referral sources, using sound judgment to assess urgency and direct appropriately.
• Manage multiple calls and tasks simultaneously, maintaining excellent customer service and professionalism under pressure.
• Collaborate with weekday intake staff to ensure a smooth handoff and continuity of care.

• Prior experience in home health or healthcare intake strongly preferred.
• Proficiency in EMR systems and Microsoft Office Suite.
• Exceptional written and verbal communication skills.
• Strong critical thinking, organization, and time-management abilities.
• Ability to work independently and handle fast-paced weekend operations.
• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Strong interpersonal skills with a customer-focused mindset.
• Availability to work weekend shifts consistently; flexible to cover additional shifts or holidays as needed.

We offer competitive compensation, benefits, and a positive work environment that fosters personal growth and development. If you are a customer-focused individual with strong communication skills and the ability to handle inbound calls with efficiency and professionalism, we would love to hear from you.