Weekend Intake Coordinator

2 weeks ago

Valenzuela, Philippines PathWell Health Full time $40,000 - $60,000 per year

The Weekend Intake Coordinator is responsible for managing all incoming referrals, coordinating initial scheduling, and supporting weekend operations for Medicare and non-Medicare clients. This role acts as a liaison between referral sources, patients, and internal teams, ensuring a seamless transition into home health services. The position requires working weekends and may include some holiday coverage.

Key Responsibilities:
  • Serve as the primary point of contact for weekend referrals from hospitals, facilities, physicians, and patients' families.
  • Accurately log and track all referrals in the EMR system and internal referral tracker.
  • Verify referral documentation and gather any missing information necessary to proceed with the admission process.
  • Coordinate with clinical management to ensure timely review and scheduling of Start of Care (SOC) visits.
  • Create SOC tasks in the EMR and assign visits to the appropriate clinicians.
  • Work closely with the insurance and authorization team for urgent weekend verifications and payer requirements.
  • Prepare new patient charts and ensure that essential information is uploaded and accessible for the clinical team.
  • Triage incoming calls from clients, families, and referral sources, using sound judgment to assess urgency and direct appropriately.
  • Manage multiple calls and tasks simultaneously, maintaining excellent customer service and professionalism under pressure.
  • Collaborate with weekday intake staff to ensure a smooth handoff and continuity of care.
Qualifications:
  • Prior experience in home health or healthcare intake strongly preferred.
  • Proficiency in EMR systems and Microsoft Office Suite.
  • Exceptional written and verbal communication skills.
  • Strong critical thinking, organization, and time-management abilities.
  • Ability to work independently and handle fast-paced weekend operations.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Strong interpersonal skills with a customer-focused mindset.
  • Availability to work weekend shifts consistently; flexible to cover additional shifts or holidays as needed.

We offer competitive compensation, benefits, and a positive work environment that fosters personal growth and development. If you are a customer-focused individual with strong communication skills and the ability to handle inbound calls with efficiency and professionalism, we would love to hear from you.

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