Sales Supervisor

1 week ago

Valenzuela, Philippines Mclink Copy Services Phils. Inc Full time

Job Description Supervise and coach a team of Sales Associates or Field Sales Representatives to ensure they meet sales targets, customer service standards, and compliance with store/company policies. Monitor daily sales performance, generate reports, and analyze key metrics to track progress toward targets. Assist in developing sales strategies, promotional campaigns, and upselling/cross-selling initiatives based on consumer behavior and product movement. Ensure proper execution of store display standards, stock availability, FIFO product rotation, and merchandising guidelines. Conduct regular team huddles, sales briefings, and on-the-job training to improve team performance continuously. Address and resolve customer complaints or escalated concerns professionally and promptly. Maintain strong product knowledge and ensure the team is well-informed on features, benefits, and usage of products. Coordinate with inventory and logistics teams to ensure accurate and timely replenishment of stock. Recommend improvements to sales processes, customer engagement practices, or retail operations to enhance overall efficiency and service quality. Uphold food safety and hygiene standards in alignment with company and regulatory requirements. Job Specification Education: Bachelor’s degree in Business Administration, Marketing, Management, or any related field. Experience: Minimum of2 years of experience in sales or retail operations, with at least1 year in a supervisory or team lead role , preferably in the FMCG, food, or beverage industries. Technical Skills: Strong knowledge of retail/field sales operations, customer lifecycle, and POS or sales tracking systems. Familiarity with basic inventory management, stock rotation, and visual merchandising principles. Proficient in MS Office (Excel, Word, PowerPoint); experience in CRM, retail systems, or sales dashboards is a plus. Basic understanding of food safety, hygiene standards, and regulatory compliance for food products. Soft Skills: Strong leadership and coaching skills with the ability to inspire and drive team performance. Excellent interpersonal and communication skills (both verbal and written). Customer-focused, results-driven, and proactive in problem-solving. High attention to detail and organizational skills. Adaptable and able to work in a fast-paced, team-oriented environment. Willings to work on shifting schedules, weekends, or holidays as needed. #J-18808-Ljbffr

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