Supplier Performance Management

Role Purpose

The Supplier Performance Management Consultant is critical to the success of

drop ship suppliers, acting as the primary liaison between suppliers and internal

teams while cultivating relationships with key decision-makers among our top

suppliers. This role ensures smooth operations by proactively anticipating issues,

developing corrective action plans, and leading the operational supplier

development strategy to resolve challenges.

Position Scope

The main responsibilities of the role include:

Supplier Performance Management:

• Subject Matter Expert:
  
  Provide expert operational guidance to suppliers, helping them optimise
  
  their processes using T&W's various operational programs and automation
  
  tools. This guidance supports suppliers in achieving higher efficiency and
  
  reliability in their operations.
• Strategic Performance Projects: Lead and execute strategic initiatives aimed
  
  at improving supplier performance, such as targeted sprints focused on key
  
  operational metrics like lead time, inventory compliance, manifesting errors
  
  and incidents.
• Supplier Liaison: Serves as the central point of contact for out top 50 drop
  
  ship suppliers. Responsible for developing corrective action plans and
  
  owning the operational supplier development strategy to proactively
  
  address and resolve operational challenges.
• Performance Outreach: Execute the Monthly Performance Outreach
  
  program, focused on analysing the performance of the top 50 suppliers.
  
  Prepare detailed and actionable reports on key operational metrics,
  
  including fill rates, lead times, inventory compliance, manifesting errors and
  
  incident rates. Share these insights with suppliers, providing tailored
  
  recommendations for performance enhancement. Continuously follow up to
  
  ensure the implementation of these recommendations, offering additional
  
  support as needed.
• Technology-Driven Efficiency: Utilise advanced technology and data analysis
  
  to enhance supplier performance management. This includes automating
  
  key processes and leveraging performance dashboards to provide real-time
  
  insights, enabling the operations team to respond quickly to any emerging
  
  issues and maintain optimal supplier performance.
• Peak Preparation: Ensure our top suppliers are well prepared to handle peak
  
  volumes during major sales event periods. This includes proactively guiding
  
  them to make the required operational arrangements such as weekend
  
  operations and staff planning, technical setups such as frequent inventory
  
  feeds as well as logistics (in close collaboration with TCT).

Supplier Operations Weather Process:

• Engage with suppliers regarding late orders from the previous day in case of
  
  high late order counts, collaborating with them to resolve operational issues.
• Oversee and optimise the weather outreach process, ensuring supplier
  
  orders are up-to-date with minimal unactioned orders beyond 48 hours after
  
  the MSBD.
• Analyse supplier performance trends and provide actionable
  
  recommendations to improve order management, particularly during peak
  
  seasons.
• Expand the weather process to include operational topics that requires
  
  urgent action from the suppliers, in example SKUs that attract a high
  
  number of incidences, poor reviews / NPS scores over a short period of time

Experience & qualifications

Required:

• Experience managing supplier and internal relationships, including at executive level.
• Experience in structured problem-solving and making informed recommendations. Ideally with formal training and practical experience in Lean Six Sigma methodologies
• Focused on data-driven decision-making to address complex issues and optimise processes confidentially using basic excel/google sheet analytics tools.
• Strong skills in Excel / google sheets (intermediate to advanced) and
  
  SQL skills (basic)
• Software Applications Knowledge: Understanding of ERP and WMS
  
  systems, especially in sales, stock, and purchase order management.
• Experience in Root Cause Analysis: Proven ability to conduct thorough
  
  root cause analyses and initiate improvements
• Independent Work and Multitasking: Capability to work independently
  
  and manage multiple priorities efficiently in a fast-paced environment.
• Demonstrated ability to manage multiple priorities and work under pressure
  
  to meet deadlines and deliver exceptional results.