Business Process Specialist

4 days ago

Pasig, National Capital Region, Philippines SMS Global Technologies Inc. Full time ₱900,000 - ₱1,200,000 per year

Responsible for working hand-in-hand with our technology partners on the following stages of the project: Business Requirements Study (BRS), Super User Training, User Acceptance Testing, End to End Testing, End User Training, Pre Go Live and Post Go Live Support.

DUTIES & RESPONSIBILITIES

● Ensures customer satisfaction through timely and quality delivery of projects

● Be actively involved with the operational delivery (e.g. BRS, Super User Training, User Acceptance Testing, End to End Testing, End User Training, Pre Go Live and Post Go Live Support)

● Performs functional demo of the system and facilitate discussion of workflow and identification of gaps together with our technology partner (as is process in the system vs. desired process of the client)

● Educate and train Super Users responsible for managing and operating business processes on the use of the installed system platforms

● Directly coordinate with vendors and monitor resolution of issues raised during testing to ensure that it is resolved within the agreed SLA

● Conducts knowledge transfer to Customer Support and Managed Services Team at the end of the project implementation

● Provides input for technical documentation in written form, including procedures/MOP, RCA or ICAR for incident reports and technical descriptions as part of knowledge database for new issues that may arise.

● Reports weekly on the tasks done and plan for the following week

MINIMUM QUALIFICATIONS (EDUCATION & BACKGROUND)

● Graduate of a 1-3-years course (Bachelor's degree in ECE, IE, COE, IT, Computer Science or relevant field)

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