Process Design

7 days ago

Pasig, National Capital Region, Philippines Converge ICT Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

Ready Shape the Future of Converge as We Evolve from Telco to Techco

Process Design & Governance Senior Specialist

Converge is evolving from a telco into a technology company, driving digital innovation across the Philippines. We're not just looking for a Process Design & Governance Senior Specialist—we're looking for someone to help build and lead a high-performance team. Join Converge's Operations Team and immediately take charge of the end-to-end process design and governance for critical operations.

Job Description

This position plays a vital role in creating clear policy documentation, streamlining processes, and fostering continuous improvement. By effectively managing risks and facilitating cross-department collaboration, we can maintain organized documentation, ultimately enhancing service delivery and ensuring better compliance.

Qualifications

  • Bachelor's degree in Business Administration, Management, or a related field.
  • Preferably 1-2 years experience in process documentation/improvement, policy management, case management, or business operations.
  • Experience in the ISP or managed services industry is a plus."
  • Preferably with process improvement and/or project management certifications
  • Proficient in process mapping and improvement methodologies. Strong analytical and problem-solving abilities. Excellent communication and collaboration skills. With knowledge of policy development and compliance standards.
BuildWhatsNext #ShapeTheFuture #ConvergeCareers #NowHiring

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