Italian Bilingual

The Italian Bilingual – Technical Support Representative is responsible for handling inbound calls and messages from Italian-speaking customers. The role focuses on answering initial inquiries, documenting customer concerns, and efficiently transferring them to the appropriate department for resolution while ensuring excellent customer service.

Key Responsibilities:

• Answer incoming calls, emails, and messages in both Italian and English.
• Provide basic information and assistance to customers.
• Record customer concerns accurately in the system.
• Transfer calls or messages to the appropriate department for resolution.
• Ensure smooth communication flow between customers and internal teams.
• Maintain a professional, courteous, and empathetic tone at all times.
• Follow standard operating procedures and service level agreements.
• Escalate urgent issues to supervisors when necessary.
• Assist in translating simple messages or instructions as required.

Qualifications:

• Proficient in Italian and English (verbal and written).
• No experience required
• Excellent communication and listening skills.
• Ability to multitask and manage time effectively.
• Familiarity with call-handling systems, email platforms, or ticketing tools is an advantage.
• Strong interpersonal skills and a customer-focused attitude.

Job Type: Fixed term

Contract length: 12 months

Pay: Php28, Php35,000.00 per month

Benefits:

• Flextime
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you authorize to work here in the Philippines?
• Will you be able to start immediately?

Work Location: In person