URGENT HIRING Supervisor, Operations

2 days ago

LapuLapu City, Central Visayas, Philippines ResultsCX Full time ₱800,000 - ₱1,200,000 per year

About the role

We are seeking an experienced Supervisor, Operations to join our dynamic and growing team at ResultsCX in Lapu-Lapu City, Cebu. As a Supervisor, Operations, you will play a vital role in overseeing and leading our customer service team, ensuring we deliver exceptional support to our valued clients. This is a full-time position with opportunities for growth and development within our organisation.

What you'll be doing

  • Manage and oversee the day-to-day operations of the customer service team, ensuring adherence to performance metrics and quality standards
  • Provide coaching, training and mentoring to team members to drive continuous improvement and skill development
  • Collaborate with other department heads to identify and implement process improvements, enhance customer experience, and achieve team and organisational goals
  • Monitor team performance and identify areas for optimisation, taking corrective actions as needed
  • Foster a positive, engaged, and productive work environment for the team
  • Escalate and resolve complex customer issues, setting an example for the team
  • Contribute to the development and implementation of team policies, procedures and best practices

What we're looking for

  • A minimum of 3-5 years of experience in a supervisory or team lead role within a customer service or call centre environment
  • Excellent communication, interpersonal and leadership skills with the ability to motivate and develop a team
  • Strong problem-solving and decision-making capabilities, with a focus on driving continuous improvement
  • Proficient in quality assurance, performance management, and data analysis
  • Proven track record of successfully managing and optimising customer service operations
  • Familiarity with contact centre software and tools
  • A customer-centric mindset and the ability to foster a positive team culture

What we offer

At ResultsCX, we are committed to providing our employees with a supportive and rewarding work environment. Our comprehensive benefits package includes competitive salaries, performance-based bonuses, health and wellness initiatives, and opportunities for career advancement. We believe in work-life balance and offer flexible working arrangements to support our team's needs.

About us

ResultsCX is a leading provider of customer experience solutions, serving a diverse range of clients across various industries. Our mission is to transform the way businesses engage with their customers, driving loyalty and lasting success. With a team of passionate and skilled professionals, we are dedicated to delivering exceptional service and innovative solutions that exceed our clients' expectations.

If you are excited about the prospect of joining our team and contributing to our continued success, we encourage you to apply now.

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