URGENT HIRING Supervisor, Operations

3 days ago

LapuLapu City, Central Visayas, Philippines ResultsCX Full time ₱1,200,000 - ₱3,600,000 per year

About the role

We are seeking an experienced Supervisor, Operations to join our dynamic and growing team at ResultsCX in Lapu-Lapu City, Cebu. As a Supervisor, Operations, you will play a vital role in overseeing and leading our customer service team, ensuring we deliver exceptional support to our valued clients. This is a full-time position with opportunities for growth and development within our organisation.

What you'll be doing

  • Manage and oversee the day-to-day operations of the customer service team, ensuring adherence to performance metrics and quality standards
  • Provide coaching, training and mentoring to team members to drive continuous improvement and skill development
  • Collaborate with other department heads to identify and implement process improvements, enhance customer experience, and achieve team and organisational goals
  • Monitor team performance and identify areas for optimisation, taking corrective actions as needed
  • Foster a positive, engaged, and productive work environment for the team
  • Escalate and resolve complex customer issues, setting an example for the team
  • Contribute to the development and implementation of team policies, procedures and best practices

What we're looking for

  • A minimum of 3-5 years of experience in a supervisory or team lead role within a customer service or call centre environment
  • Excellent communication, interpersonal and leadership skills with the ability to motivate and develop a team
  • Strong problem-solving and decision-making capabilities, with a focus on driving continuous improvement
  • Proficient in quality assurance, performance management, and data analysis
  • Proven track record of successfully managing and optimising customer service operations
  • Familiarity with contact centre software and tools
  • A customer-centric mindset and the ability to foster a positive team culture

What we offer

At ResultsCX, we are committed to providing our employees with a supportive and rewarding work environment. Our comprehensive benefits package includes competitive salaries, performance-based bonuses, health and wellness initiatives, and opportunities for career advancement. We believe in work-life balance and offer flexible working arrangements to support our team's needs.

About us

ResultsCX is a leading provider of customer experience solutions, serving a diverse range of clients across various industries. Our mission is to transform the way businesses engage with their customers, driving loyalty and lasting success. With a team of passionate and skilled professionals, we are dedicated to delivering exceptional service and innovative solutions that exceed our clients' expectations.

If you are excited about the prospect of joining our team and contributing to our continued success, we encourage you to apply now.

  • WE'RE HIRING: URGENT Supervisor Operations

    3 days ago

    Lapu-Lapu City, Central Visayas, Philippines ResultsCX Full time ₱900,000 - ₱1,200,000 per year

    About the role We are looking for an experienced Supervisor Operations to join our team at ResultsCX in Lapu-Lapu City, Cebu. As a Supervisor Operations, you will be responsible for leading and managing a team of customer service representatives, ensuring the delivery of exceptional service to our clients. This is a full-time position in the dynamic BPO...

  • Operations Supervisor

    3 days ago

    Lapu-Lapu City, Central Visayas, Philippines Shanghai Bay Food Corporation Full time ₱180,000 - ₱300,000 per year

    HIRING ALERT Shanghai Bay Food Corporation Trusted canteen concessionaire since 2000 We're expanding our team and looking for passionate leaders to join us as: SUPERVISOR Work Locations: MEPZ 1 • MEPZ 2 • CLIP Basic Qualifications:• With experience in managing people/teams• Proficient in Google Sheets/Excel, Google Docs/Word, and email...

  • Supervisor, Operations

    3 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines The Results Companies Full time

    Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.We expect greater...

  • Supervisor, Operations

    3 days ago

    Lapu-Lapu City, Central Visayas, Philippines ResultsCX Full time ₱900,000 - ₱1,200,000 per year

    Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.We expect greater...

  • Accounting Supervisor

    3 days ago

    Lapu-Lapu City, Central Visayas, Philippines Clasen Business Solutions Inc Full time ₱360,000 per year

    We're Hiring: Accounting SupervisorLocation: Lapu-Lapu City, CebuCompany: Clasen Business Solutions Inc.Clasen Business Solutions Inc., a trusted provider of business solutions and accounting systems in the Philippines, is looking for a highly skilled Accounting Supervisor to join our growing team.Key Responsibilities:Supervise day-to-day accounting...

  • audit supervisor

    3 days ago

    Lapu-Lapu City, Central Visayas, Philippines Sto. Niño de Cebu Finance Corp. Full time ₱900,000 - ₱1,200,000 per year

    High Leap Shared Services Corporation is an affiliated company of Skygo Marketing Corporation under the Castle Keep Holdings.SKYGO Marketing Corporation is one of the country's leading producers of alternative motorcycle brands with a portfolio of motorcycle models distributed in over 230 branches across the country. It is part of a bigger group of companies...

  • Pharmacist

    4 days ago

    Lapu-Lapu City, Central Visayas, Philippines Metro Retail Stores Group, Inc. Full time ₱300,000 - ₱500,000 per year

    URGENT HIRINGPHARMACISTResponsible for handling the overall operations of the Store Pharmacy.Responsible for ensuring pharmaceutical items' preparation, care, distribution, disposition, liaison, and inspection.AREA OF ASSIGNMENTPharmacist (Shangs, Lapu-Lapu City, Cebu)Pharmacist (Umapad, Mandaue City, Cebu)Note: This hiring is intended for our subsidiary...

  • Volume Recruiting Supervisor

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines ResultsCX Full time ₱900,000 - ₱1,200,000 per year

    The Recruiting Supervisor ensures that requirements are met to identify, attract and onboard top talent to efficiently and effectively business needs. This position is responsible in assisting with the development of recruiting strategy and managing a team who assess hiring needs and interview candidates for positions.In this role you will:Administrate,...

  • Supervisor, Recruiting

    1 week ago

    Lapu-Lapu City, Central Visayas, Philippines ResultsCX Full time ₱900,000 - ₱1,200,000 per year

    The Recruiting Supervisor ensures that requirements are met to identify , attract and onboard top talent to efficiently and effectively meet dynamic business needs . This position is responsible  in assisting with the development of recruiting strategy and managing a team who assess hiring needs and interview candidates for positions .In This Role You...

  • Data Integrity Officer

    3 days ago

    Lapu-Lapu City, Central Visayas, Philippines Metro Retail Stores Group, Inc. Full time ₱80,000 - ₱120,000 per year

    URGENT HIRINGData Integrity OfficerResponsible for ensuring that all operational and functional requirements of the Retail Management, Point-Of-Sale Systems, and non-merchandise items are monitored and maintained at the store and warehouse levels.AREA OF ASSIGNMENT1 for Supermetro Lapu-Lapu, M.L. Quezon National Highway, Lapu-Lapu, 6015 Cebu1 for Metro...