Customer Service Supervisor

3 days ago

LapuLapu City, Central Visayas, Philippines Sto. Niño de Cebu Finance Corp. Full time ₱144,000 - ₱600,000 per year

Accelerate your career and be the newest member of our growing family here at SKYGO

We are looking for

→ Customer Service Supervisor: The Customer Service Supervisor leads a team of Customer Service Representatives (CSRs) to ensure high quality service delivery, compliance with policies, and achievement of operational targets. This role involves staff supervision, coaching, training, workforce scheduling, and performance monitoring.

Qualification Standards:

  • Bachelor's degree in Business Administration, Communications, or any field
  • 2 – 3 years work experience in a call center industry
  • 2 – 3 years prior supervisory or team leadership experience
  • Familiarity with outbound call and inbound call campaigns
  • Experience working in regulated industries (e.g., financing, insurance, retail and marketing)
  • Familiarity with debt collection procedures, including payment negotiation and account handling is an advantage
  • Experience with customer service software or CRM platforms (e.g., Salesforce, Zendesk, HubSpot)
  • Experience in Microsoft Excel – such as Graphical Charts, look up and Pivot Functions
  • Multilingual communication skills (Bisaya, Tagalog, English)

Work Schedule: Monday to Friday (8:00 am - 6:00 pm)

Location: Blk 2 Lots 1A & 2 Cebu Light Industrial Park, SEZ Basak, Lapu-Lapu City, Cebu

When you join the SKYGO family, you become a part of our dynamic and growing family as we continue to search for a competent, passionate, and happy colleague who will help us deliver the company's brand promise:

The Best for You

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