WE'RE HIRING: URGENT Supervisor Operations

4 days ago

LapuLapu City, Central Visayas, Philippines ResultsCX Full time ₱900,000 - ₱1,200,000 per year

About the role

We are looking for an experienced Supervisor Operations to join our team at ResultsCX in Lapu-Lapu City, Cebu. As a Supervisor Operations, you will be responsible for leading and managing a team of customer service representatives, ensuring the delivery of exceptional service to our clients. This is a full-time position in the dynamic BPO industry.

What you'll be doing

  1. Overseeing and coordinating the daily operations of your team, including monitoring performance, providing feedback and coaching, and addressing any issues or concerns
  2. Setting clear performance goals and expectations for your team, and ensuring they are met
  3. Fostering a positive and engaged work environment, and promoting a culture of continuous improvement
  4. Collaborating with other departments to ensure seamless service delivery and client satisfaction
  5. Identifying training needs and implementing development plans for your team
  6. Analyzing and reporting on key performance metrics to drive operational efficiency
  7. Actively participating in the implementation of new processes and technologies to enhance customer experience

What we're looking for

  1. Minimum of 1-2 years of experience in a supervisory or team leader role within the BPO industry, preferably in a call centre or customer service environment
  2. Strong leadership and people management skills, with the ability to motivate and inspire your team
  3. Excellent problem-solving and decision-making abilities, with a focus on delivering results
  4. Proficient in data analysis and reporting, with the ability to use data to drive operational improvements
  5. Excellent communication and interpersonal skills, with the ability to effectively liaise with both internal and external stakeholders
  6. A passion for delivering exceptional customer service and a commitment to continuous learning and development

What we offer

At ResultsCX, we are committed to creating a supportive and empowering work environment for our employees. We offer a range of competitive benefits, including:

  1. Comprehensive health and life insurance coverage
  2. Opportunities for career advancement and professional development
  3. Flexible work arrangements and a focus on work-life balance
  4. A diverse and inclusive company culture that values teamwork and collaboration
  5. Regular team-building activities and social events

About us

ResultsCX is a leading provider of customer experience solutions, serving clients across a wide range of industries. With a global presence and a focus on innovation, we are committed to delivering exceptional customer service and driving business success for our clients. Join our team and be a part of our dynamic and growing organisation.

Apply now to become our next Supervisor Operations

  • URGENT HIRING Supervisor, Operations

    4 days ago

    Lapu-Lapu City, Central Visayas, Philippines ResultsCX Full time ₱1,200,000 - ₱3,600,000 per year

    About the role We are seeking an experienced Supervisor, Operations to join our dynamic and growing team at ResultsCX in Lapu-Lapu City, Cebu. As a Supervisor, Operations, you will play a vital role in overseeing and leading our customer service team, ensuring we deliver exceptional support to our valued clients. This is a full-time position with...

  • Operations Supervisor

    4 days ago

    Lapu-Lapu City, Central Visayas, Philippines Shanghai Bay Food Corporation Full time ₱180,000 - ₱300,000 per year

    HIRING ALERT Shanghai Bay Food Corporation Trusted canteen concessionaire since 2000 We're expanding our team and looking for passionate leaders to join us as: SUPERVISOR Work Locations: MEPZ 1 • MEPZ 2 • CLIP Basic Qualifications:• With experience in managing people/teams• Proficient in Google Sheets/Excel, Google Docs/Word, and email...

  • Supervisor, Operations

    4 days ago

    Lapu-Lapu City, Central Visayas, Philippines ResultsCX Full time

    DescriptionAre you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.We...

  • Accounting Supervisor

    4 days ago

    Lapu-Lapu City, Central Visayas, Philippines Clasen Business Solutions Inc Full time ₱360,000 per year

    We're Hiring: Accounting SupervisorLocation: Lapu-Lapu City, CebuCompany: Clasen Business Solutions Inc.Clasen Business Solutions Inc., a trusted provider of business solutions and accounting systems in the Philippines, is looking for a highly skilled Accounting Supervisor to join our growing team.Key Responsibilities:Supervise day-to-day accounting...

  • audit supervisor

    4 days ago

    Lapu-Lapu City, Central Visayas, Philippines Sto. Niño de Cebu Finance Corp. Full time ₱900,000 - ₱1,200,000 per year

    High Leap Shared Services Corporation is an affiliated company of Skygo Marketing Corporation under the Castle Keep Holdings.SKYGO Marketing Corporation is one of the country's leading producers of alternative motorcycle brands with a portfolio of motorcycle models distributed in over 230 branches across the country. It is part of a bigger group of companies...

  • Supervisor, Recruiting

    1 week ago

    Lapu-Lapu City, Central Visayas, Philippines ResultsCX Full time ₱900,000 - ₱1,200,000 per year

    The Recruiting Supervisor ensures that requirements are met to identify , attract and onboard top talent to efficiently and effectively meet dynamic business needs . This position is responsible  in assisting with the development of recruiting strategy and managing a team who assess hiring needs and interview candidates for positions .In This Role You...

  • Volume Recruiting Supervisor

    1 week ago

    Lapu-Lapu City, Central Visayas, Philippines ResultsCX Full time ₱900,000 - ₱1,200,000 per year

    The Recruiting Supervisor ensures that requirements are met to identify, attract and onboard top talent to efficiently and effectively business needs. This position is responsible in assisting with the development of recruiting strategy and managing a team who assess hiring needs and interview candidates for positions.In this role you will:Administrate,...

  • CSR Hiring

    4 days ago

    Lapu-Lapu City, Central Visayas, Philippines GDV BUSINESS SERVICES CO. Full time ₱150,000 - ₱300,000 per year

    Hiring: Customer Service RepresentativeLocation: IT Park CebuStart Date: September 1, 3, 4, 10, 19, 25 & 29Virtual Process Only - Interview via Phone CallJob Description:We are hiring Customer Service Representatives for our onsite team in IT Park Cebu. This is a great opportunity for fresh graduates, career shifters, or anyone looking to start a stable job...

  • Housekeeping Supervisor

    2 days ago

    Lapu-Lapu City, Central Visayas, Philippines Belmont Hotel Mactan Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a detail-oriented and experienced Housekeeping Supervisor to oversee the daily operations of our housekeeping team. The Rooms Supervisor will be responsible for ensuring that all guest rooms and public areas are clean, well-maintained, and meet our established quality standards. This role requires strong leadership skills, attention to detail,...

  • Inventory Cost Supervisor

    4 days ago

    Lapu-Lapu City, Central Visayas, Philippines New Moto Marketing Corporation Full time

    High Leap Shared Services Corp. is an affiliate company of Skygo Marketing Corporation.SKYGO Marketing Corporation is one of the country's leading producers of alternative motorcycle brands with a portfolio of motorcycle models distributed in over 230 branches across the country. It is part of a bigger group of companies in the retail, logistics, supply...