
WE'RE HIRING: URGENT Supervisor Operations
3 days ago
About the role
We are looking for an experienced Supervisor Operations to join our team at ResultsCX in Lapu-Lapu City, Cebu. As a Supervisor Operations, you will be responsible for leading and managing a team of customer service representatives, ensuring the delivery of exceptional service to our clients. This is a full-time position in the dynamic BPO industry.
What you'll be doing
- Overseeing and coordinating the daily operations of your team, including monitoring performance, providing feedback and coaching, and addressing any issues or concerns
- Setting clear performance goals and expectations for your team, and ensuring they are met
- Fostering a positive and engaged work environment, and promoting a culture of continuous improvement
- Collaborating with other departments to ensure seamless service delivery and client satisfaction
- Identifying training needs and implementing development plans for your team
- Analyzing and reporting on key performance metrics to drive operational efficiency
- Actively participating in the implementation of new processes and technologies to enhance customer experience
What we're looking for
- Minimum of 1-2 years of experience in a supervisory or team leader role within the BPO industry, preferably in a call centre or customer service environment
- Strong leadership and people management skills, with the ability to motivate and inspire your team
- Excellent problem-solving and decision-making abilities, with a focus on delivering results
- Proficient in data analysis and reporting, with the ability to use data to drive operational improvements
- Excellent communication and interpersonal skills, with the ability to effectively liaise with both internal and external stakeholders
- A passion for delivering exceptional customer service and a commitment to continuous learning and development
What we offer
At ResultsCX, we are committed to creating a supportive and empowering work environment for our employees. We offer a range of competitive benefits, including:
- Comprehensive health and life insurance coverage
- Opportunities for career advancement and professional development
- Flexible work arrangements and a focus on work-life balance
- A diverse and inclusive company culture that values teamwork and collaboration
- Regular team-building activities and social events
About us
ResultsCX is a leading provider of customer experience solutions, serving clients across a wide range of industries. With a global presence and a focus on innovation, we are committed to delivering exceptional customer service and driving business success for our clients. Join our team and be a part of our dynamic and growing organisation.
Apply now to become our next Supervisor Operations
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