URGENT My Wellness Supervisor| Teleperformance

1 week ago

Cebu City, Central Visayas, Philippines Private Advertiser Full time $90,000 - $120,000 per year

Duties & Responsibilities:

� Ensures that the Wellness program and associated Minimum Wellness Standard are implemented and maintained.

� Contributes to MBR, QBR and HBR meetings with internal and external stakeholders and partners.

� Lead and manage the team of 3rd party Counsellors in the delivery of their assigned responsibilities.

� Attends client meetings.

� Data gathering and analysis to measure effectiveness of the program content and initiatives.

� Maintains records, documentation, and reports for all wellness activities at site.

� Conducts monthly wellness audit and data review to ensure continued compliance with the Minimum Wellness Standards and client requirements.

� Manages client reporting requirements.

� Manages internal reporting requirements.

� Engages with stakeholders as required to seek feedback for continuous improvement of the wellness program and associated offerings.

� Partner with internal departments to ensure that the wellness program is integrated into the recruitment and onboarding program.

� Works with the global research team on all matters of wellness research

BASIC QUALIFICATIONS & EXPERIENCE:]

� Psychology, counselling, or related field

� Experience in managing Wellness for Trust & Safety/Content Moderation teams.

� Minimum bachelor�s degree in psychology, counselling, or related field.

� Strong project management and problem-solving ability

� Team player with the ability to collaborate with multiple internal and external stakeholders (at all levels of the organization)

� Previous experience managing vendors.

� Ability to meet multiple demanding deadlines simultaneously.

� Excellent communication, presentation abilities and stakeholder management

� Strong organizational and analytical skills.

� Ability to be flexible, work creatively and analytically in a problem-solving environment.

� Proficiency in MS Office (Word, Excel, PowerPoint) required.

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