URGENT HIRING Supervisor, Operations

4 weeks ago

Cebu City, Central Visayas, Philippines ResultsCX Full time
About the role

We are seeking an experienced Supervisor, Operations to join our dynamic and growing team at ResultsCX in Lapu-Lapu City, Cebu. As a Supervisor, Operations, you will play a vital role in overseeing and leading our customer service team, ensuring we deliver exceptional support to our valued clients. This is a full-time position with opportunities for growth and development within our organisation.

What you'll be doing
  • Manage and oversee the day-to-day operations of the customer service team, ensuring adherence to performance metrics and quality standards
  • Provide coaching, training and mentoring to team members to drive continuous improvement and skill development
  • Collaborate with other department heads to identify and implement process improvements, enhance customer experience, and achieve team and organisational goals
  • Monitor team performance and identify areas for optimisation, taking corrective actions as needed
  • Foster a positive, engaged, and productive work environment for the team
  • Escalate and resolve complex customer issues, setting an example for the team
  • Contribute to the development and implementation of team policies, procedures and best practices
What we're looking for
  • A minimum of 3-5 years of experience in a supervisory or team lead role within a customer service or call centre environment
  • Excellent communication, interpersonal and leadership skills with the ability to motivate and develop a team
  • Strong problem-solving and decision-making capabilities, with a focus on driving continuous improvement
  • Proficient in quality assurance, performance management, and data analysis
  • Proven track record of successfully managing and optimising customer service operations
  • Familiarity with contact centre software and tools
  • A customer-centric mindset and the ability to foster a positive team culture
What we offer

At ResultsCX, we are committed to providing our employees with a supportive and rewarding work environment. Our comprehensive benefits package includes competitive salaries, performance-based bonuses, health and wellness initiatives, and opportunities for career advancement. We believe in work-life balance and offer flexible working arrangements to support our team's needs.

About us

ResultsCX is a leading provider of customer experience solutions, serving a diverse range of clients across various industries. Our mission is to transform the way businesses engage with their customers, driving loyalty and lasting success. With a team of passionate and skilled professionals, we are dedicated to delivering exceptional service and innovative solutions that exceed our clients' expectations.

If you are excited about the prospect of joining our team and contributing to our continued success, we encourage you to apply now.


#J-18808-Ljbffr

  • Urgent Hiring

    3 days ago

    Cebu City, Central Visayas, Philippines ResultsCX Full time ₱600,000 - ₱1,200,000 per year

    What You'll Do:As a Supervisor, you will provide exceptional support to Call Center Agents and clients, striving to exceed performance targets. You will coach and develop RAs in call center performance, customer service, technology, and professional growth.Key Responsibilities:Manage a team of 10+ agents, handling hiring, discipline, and payroll...

  • Urgent Hiring for the PositionDATA ENTRY

    2 days ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱180,000 - ₱360,000 per year

    We are urgently hiring Data Entry staff to input, update, and maintain accurate records in our database. The role requires attention to detail, fast typing skills, and the ability to manage confidential information interview no virtual interview

  • URGENT HIRING Supervisor, Operations

    3 days ago

    Lapu-Lapu City, Central Visayas, Philippines ResultsCX Full time ₱1,200,000 - ₱3,600,000 per year

    About the role We are seeking an experienced Supervisor, Operations to join our dynamic and growing team at ResultsCX in Lapu-Lapu City, Cebu. As a Supervisor, Operations, you will play a vital role in overseeing and leading our customer service team, ensuring we deliver exceptional support to our valued clients. This is a full-time position with...

  • WE'RE HIRING: URGENT Supervisor Operations

    3 days ago

    Lapu-Lapu City, Central Visayas, Philippines ResultsCX Full time ₱900,000 - ₱1,200,000 per year

    About the role We are looking for an experienced Supervisor Operations to join our team at ResultsCX in Lapu-Lapu City, Cebu. As a Supervisor Operations, you will be responsible for leading and managing a team of customer service representatives, ensuring the delivery of exceptional service to our clients. This is a full-time position in the dynamic BPO...

  • URGENT HIRING CSR

    2 days ago

    Cebu City, Central Visayas, Philippines A SYSTEM INTERNATIONAL CORPORATION Full time ₱150,000 - ₱250,000 per year

    About the role We are urgently hiring for Customer Service Representative (CSR) roles at our call center in Cebu Central Visayas. This is a full-time position with an upcoming training class starting on October 6th. As a CSR, you will be responsible for providing excellent customer service and support to our clients over the phone.What you'll be...

  • Urgent Hiring: Office Staff – Open to Fresh Grads

    1 week ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱180,000 - ₱360,000 per year

    We are urgently hiring Office Staff to join our growing team In this role, you will be responsible for providing administrative and clerical support to ensure smooth daily operations. Tasks include handling documents, organizing files, preparing reports, and assisting with office communications. You will also be expected to maintain records and coordinate...

  • Get Hired

    2 days ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱15,000 - ₱25,000 per year

    We are urgently hiring Data Entry Associates in Cebu City with a 1-Day Hiring Process This role is ideal for individuals who are detail-oriented, organized, and eager to start working right away. You will be responsible for accurately inputting, updating, and managing data within company systems to support smooth daily operations.As part of our team, you...

  • URGENT HIRING

    3 days ago

    Cebu City, Central Visayas, Philippines Teleperformance Full time ₱1,500,000 - ₱2,500,000 per year

    Training & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas:Discipline/Technical Training•Discipline-specific professional and process/tool knowledge training (e.g.,...

  • Urgent Hiring

    3 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱800,000 - ₱1,200,000 per year

    Job description:We're Hiring: Reports AnalystJoin our insights-driven team at Strategic Office Support Inc.Do you have a passion for turning numbers into narratives? We're on the lookout for a Reports Analyst who thrives on digging into data, building meaningful reports, and helping our clients make smarter, data-driven decisions.Key ResponsibilitiesAnalyze...

  • Urgent Hiring

    3 days ago

    Cebu City, Central Visayas, Philippines TTEC Full time ₱150,000 - ₱250,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Technical Support Representative working onsite in Cebu, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it allWe're...