Start ASAP Telco Account Operations Supervisor

3 days ago

Cebu City, Central Visayas, Philippines Teleperformance Full time $40,000 - $60,000 per year

About the role

Teleperformance is seeking an experienced Telco Account Operations Supervisor to join our growing team in Cebu City, Cebu. As a full-time supervisor, you will play a crucial role in overseeing the operations of our customer service call centre, ensuring exceptional service delivery to our telecommunications clients.

What you'll be doing

  • Manage and lead a team of customer service agents, providing coaching, training and performance feedback to drive continuous improvement
  • Monitor and analyse key performance metrics to identify areas for optimization and implement effective strategies to enhance overall team productivity
  • Collaborate with cross-functional teams to resolve complex customer inquiries and escalations in a timely and efficient manner
  • Ensure compliance with internal policies, procedures and regulatory requirements
  • Foster a positive and engaging work environment that promotes employee engagement and job satisfaction
  • Contribute to the development and implementation of innovative process improvements and best practices

What we're looking for

  • At least 3 years of demonstrated experience as a supervisor or team lead in a call centre or customer service environment, preferably in the telecommunications industry
  • Strong leadership and people management skills, with the ability to motivate and inspire a team to achieve targets
  • Excellent communication and interpersonal skills, with the ability to effectively liaise with both customers and internal stakeholders
  • Proficient in data analysis and problem-solving, with the ability to identify and implement process improvements
  • Familiar with call centre metrics, workforce management, and quality assurance best practices
  • Flexible and adaptable, with the ability to thrive in a fast-paced, dynamic environment

What we offer

At Teleperformance, we value our employees and strive to create a rewarding and fulfilling work environment. As a Telco Account Operations Supervisor, you can expect:

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits, including medical, dental, and life insurance
  • Opportunities for career advancement and professional development
  • Flexible work arrangements and a focus on work-life balance
  • A collaborative and inclusive company culture that celebrates diversity and recognizes achievement

About us

Teleperformance is a global leader in outsourced customer experience management. With a presence in more than 80 countries, we are committed to delivering exceptional service and innovative solutions that help our clients build stronger relationships with their customers. Join our team and be a part of a dynamic and thriving organization that is transforming the customer experience industry.

Apply now and take the first step towards an exciting new chapter in your career

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