Assistant Store Supervisor

3 weeks ago

Cebu City, Central Visayas, Philippines Havaianas Full time
Overview

The Assistant/Store Supervisor is responsible for selling floor leadership with the overall goal of customer satisfaction. He/She is accountable for sales performance, focusing on growth and profitability, merchandising standards, store operations and development of assigned store personnel in compliance with company policies and regulations.

Responsibilities
  • Team Leadership
  • Customer Service
  • Inventory Management
  • Visual Merchandising
  • Loss Prevention
  • Financial Management
Operational Effectiveness

  • Executes and comply with all company policies and procedures

  • Communicates with Supervisor for all store related concerns

  • Monitors stores' controllable expenses and makes recommendations when necessary

  • Logs disbursement of petty cash and reminds immediate superior of replenishment

  • Monitors proper use of issued office and store supplies

  • Ensures store has adequate stocks of required store and office supplies

  • Coordinates with Area Manager in developing and implementing strategies to achieve sales target

  • Coordinates with Mall Managers and Leasing Managers for all store related concerns

  • Ensures that new arrivals are highlighted at the selling floor and collaterals are in designated locations.

  • Cascades all product information to ensure product awareness

  • Transmits all circulars from the mall to Area Manager

  • Ensures that "urgent documents" like statements of accounts are properly labeled URGENT and transmitted immediately.

  • Lead by example. Strict compliance to company policies and procedures.

  • Plans for upcoming mall events to maximize activity

  • Accomplishes Store Checklist daily to ensure smooth store operation

People Management

  • Provides leadership for all store personnel assigned

  • Ensures fair discipline for substandard performance

  • Ensures timely submission of payroll requirements

  • Plans and conducts regular meetings with staff to cascade directives from Area

  • Manager and other department heads

  • Evaluates performance of store personnel and provides appropriate recommendations.

  • Ensures that any incidents out of the ordinary at the store are reported to the Area Supervisor immediately after the incident followed by a written incident report.

Customer Experience

  • Ensures that the AFF selling standard is implemented

  • Ensures consistent implementation of display guidelines.

  • Coaches staff on how to handle customer objections

  • Oversees staff in delivering AFF customer experience

Other Responsibilities

  • Uses sound judgment when making decisions

  • Acts with integrity and respect

  • Adapts to changes required by the business

  • Ability to handle multiple tasks simultaneously

  • Assumes and completes other duties as assigned by Management

Minimum Requirements

  • Bachelor's/College Degree in Business Studies/Administration/Management/Marketing or equivalent

  • With minimum of 2 years experience as a Store Supervisor in the retail industry is preferred

  • With strong leadership qualities

  • Preferably familiar with the demographics of area assigned

  • Knowledgeable with Microsoft Office including Word, Excel, Powerpoint

Benefits

  • Sales performance based incentives

  • Life Insurance upon hire

  • HMO upon regularization

  • Leaves: VL/SL/BL/EL

  • Joining Pair

  • Uniform

  • Employee Discount and a lot more


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