Technical Support Specialist

6 days ago

Taguig, National Capital Region, Philippines Tigerux Agile Innovation Full time ₱240,000 - ₱300,000 per year

TECHNICAL SUPPORT SPECIALIST (HYBRID)

RESPONSIBILITIES:

  • Respond to customer inquiries regarding EV chargers, escalating issues to manufacturers when necessary
  • Communicate clearly and efficiently with customers and technicians using Five9 SoftPhone
  • Monitor charger performance and uptime, ensuring timely escalation of technical issues
  • Collaborate with manufacturers, service providers, and internal teams to resolve support tickets
  • Adhere to service level agreements for response and resolution times, particularly during critical incidents
  • Participate in daily team meetings and maintain consistent communication across platforms
  • Uphold high standards in performance evaluations and productivity metrics
  • Work cross-functionally with departments and partners to troubleshoot and resolve technical challenges
  • Take initiative in handling additional tasks to support seamless operations

QUALIFICATIONS:

  • Educational background in a degree program, vocational course, or relevant certifications.
  • Basic understanding of electrical concepts (voltage, current, power).
  • Experience in network troubleshooting and working with wireless carriers (LAN/WAN, TCP/IP, VPN, OSI model).
  • Strong English communication skills.
  • Willingness to work flexible and hybrid schedules.

Benefits:

  • Monthly internet allowance.
  • Performance-based incentives.
  • Fun and engaging workplace (snacks, games, beer-o-clock, etc.).
  • Game nights and team-building activities.
  • Access to internal training programs.
  • HMO coverage for you and your dependent.

Company: IT

Work Set-up: Hybrid

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flextime
  • Health insurance
  • Promotion to permanent employee
  • Work from home

Application Question(s):

  • Do have Basic understanding of electrical concepts, including voltage, current, and power?
  • Do you have Experience managing wireless carriers, troubleshooting and provisioning/deactivation?
  • Do you have Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting?
  • Are you excellent verbal and written communication in English?
  • This role offers 20,000-25,000 basic pay + other benefits. How much is your asking salary?

Education:

  • Senior High School (Preferred)

Experience:

  • Technical Support: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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