Technical Support Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Tigerux Agile Innovation Full time ₱240,000 - ₱300,000 per year

TECHNICAL SUPPORT SPECIALIST (HYBRID-BGC)

Responsibilities:

  • Address EV charger concerns and escalate to manufacturers when needed.
  • Communicate with customers and technicians using Five9 SoftPhone.
  • Monitor charger performance and escalate issues promptly.
  • Coordinate with manufacturers, service providers, and internal teams.
  • Meet response and resolution time targets.
  • Participate in daily meetings and maintain clear communication.
  • Maintain strong performance and productivity.
  • Collaborate to resolve technical issues efficiently.
  • Support operations by handling additional tasks as needed.

Qualifications:

  • Educational background in a degree program, vocational course, or relevant certifications.
  • Basic understanding of electrical concepts (voltage, current, power).
  • Experience in network troubleshooting and working with wireless carriers (LAN/WAN, TCP/IP, VPN, OSI model).
  • Strong English communication skills.
  • Willingness to work flexible and hybrid schedules.

Benefits:

  • Monthly internet allowance.
  • Performance-based incentives.
  • Fun and engaging workplace (snacks, games, beer-o-clock, etc.).
  • Game nights and team-building activities.
  • Access to internal training programs.
  • HMO coverage for you and your dependent.

Company: IT

Work Set-up: Hybrid

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Promotion to permanent employee
  • Staff meals provided
  • Work from home

Application Question(s):

  • Answer the following questions:

  • Do have Basic understanding of electrical concepts, including voltage, current, and power?

  • Do you have Experience managing wireless carriers, troubleshooting and provisioning/deactivation?

  • Do you have Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting?

  • Answer the following questions:

Note: This role offers 20,000-25,000 basic pay + other benefits (Allowance, HMO etc.)

  1. How much is your asking salary?
  2. Amendable for 20,000-25,000 basic pay + other benefits?

Education:

  • Senior High School (Preferred)

Experience:

  • Technical support: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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