Technical Support Specialist

3 days ago

Taguig, National Capital Region, Philippines Rival Full time ₱900,000 - ₱1,200,000 per year

At Rival, we're transforming how companies hire, onboard, and grow talent by making HR processes smarter, faster, and more agile. We enable organizations to simplify talent acquisition, modernize HR workflows, and accelerate workforce productivity.

The Technical Support Specialist provides expert-level technical assistance and exceptional service to Rival's SaaS customers. This role ensures timely issue resolution, promotes successful product usage, and fosters value-based customer relationships through proactive support and guidance. A strong focus on customer satisfaction and effective problem-solving is key to success in this role.

Your contributions to Rival will include:

  • Serving as a subject matter expert for assigned products, delivering high-quality support via phone, email, chat, or ticketing systems.
  • Diagnosing and resolving technical issues, escalating complex problems to Tier 2 or Engineering when necessary.
  • Guiding customers through product functionality, best practices, and issue resolution strategies.
  • Tracking and documenting customer interactions in Customer Relationship Management (CRM) system, including internal and external communications and steps taken to resolve issues.
  • Collaborating with cross-functional teams, including Product, Engineering, Security and/or Operations, to identify solutions and drive issue resolution.
  • Prioritizing and replicating customer-reported issues using appropriate test environments.
  • Identifying trends in customer issues and share insights with cross-functional teams.
  • Contributing to the development and continuous improvement of Support processes and documentation.
  • Adhering to defined Service Level Agreements (SLAs) and Support metrics.
  • Creating and maintaining knowledge base articles and technical support documentation on products.
  • Participating in special projects as assigned.

Required Skills

Required Qualifications:

  • Bachelor's degree or equivalent work experience in a technical or customer-facing role.
  • 2–4 years of experience in product or technical support, ideally in a SaaS or tech environment.
  • Excellent communication skills (verbal and written) with a customer-first mindset, with an emphasis on tone, structure, grammar, and spelling.
  • Familiarity with support tools like Jira, Salesforce, or similar ticketing systems.
  • Experience working with APIs, browsers, or data integrations.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

  • Experience supporting B2B software of cloud-based products.
  • Understanding of basic HTML/CSS or database queries (e.g., SQL)
  • Prior exposure to Agile development environments or product lifecycle management.

  • Technical Specialist Support Analyst

    5 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱300,000 - ₱600,000 per year

    TASQ is seeking a Technical Specialist Support Analyst (Hybrid) - Taguig to start work on-site as soon as possible.The initial pre-screening interview will be conducted via phone.About the job Technical Specialist Support Analyst (Hybrid)Shift: RotatingWork Setup: HybridRequirements:Strong client-facing communicationFamiliar with complex support & ITIL...

  • Technical Support Specialist

    7 days ago

    Taguig, National Capital Region, Philippines YONDU INC. Full time ₱360,000 - ₱600,000 per year

    Technical Support Specialist will be responsible in Yondu headquarters operation focused on monitoring and maintaining computer systems and local networks of the organization. He / She will be provisioning, organizing, modifying, and supporting the company's computer and local network access. He / She will provide second level support to ensure that all...

  • Technical Support Specialist L1

    3 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time $40,000 - $100,000 per year

    We are looking for a highly skilled Technical Support / Service Desk Specialist (L1) to join our team. This role focuses on resolving escalated technical issues, providing excellent customer support, and ensuring the smooth operation of IT systems for our clients. You will collaborate with multiple IT teams, document processes, and contribute to continuous...

  • Technical Support Specialist

    16 hours ago

    Taguig, National Capital Region, Philippines Tigerux Agile Innovation Full time

    TECHNICAL SUPPORT SPECIALISTLocation: BGC, Taguig CitySetup/Schedule: Hybrid | DayshiftCompany: Computer / IT (Software)Responsibilities:Troubleshoot EV charger issues or escalate to manufacturers.Communicate with customers and technicians via Five9 SoftPhone.Monitor equipment performance and uptime; escalate as needed.Follow up open tickets with...

  • Customer/Technical Support Representative

    7 days ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Full time ₱200,000 - ₱250,000 per year

    Great Passion. Great vision. Great People. Be an iOPEXian todayWe are looking for awesome professionals who wants to join our # teamWith at least 6 months - 1 year of BPO experience:Technical SupportTechnical Support Specialist (Pre-dominantly Non-voice)Technical Support System Specialist (Pre-dominantly Non-voice)Sales:Retention and Renewals Specialist (US...

  • PV Technical Engineer

    7 days ago

    Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time $40,000 - $80,000 per year

    Job Description: (Actual Duties and Responsibilities)Provide technical support for Solar &BESS project bidding, identify project risks & key assumptions, and propose solutions till risks resolved.Take charge of technical management and quality management for Solar &BESS project delivery. Have delivery experience in Solar &BESS turnkey projects, including...

  • Commercial Account Specialist

    5 days ago

    Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time ₱1,200,000 - ₱2,400,000 per year

    **Position: Commercial Account Specialist Job Description: (Actual Duties and Responsibilities)**Act as the front liner of Company's customer interface, responsible for planning, establishing, maintaining, and promoting customer connections and relationships.Explore potential sales opportunities and establish relationships with key decision-making...

  • IT Support Specialist

    5 days ago

    Taguig, National Capital Region, Philippines Australian Pathways OPC (Offshored) Full time $50,000 - $1,200,000 per year

    Offshored is hiring an IT Support Specialist to be embedded within our client United Safety's Australian operations. While the role is employed and managed by Offshored, the specialist will work closely with United Safety's internal teams, supporting their technical environment, users, and operational requirements.Location / ReportingRemote / Off-shore...

  • Sr. Technical Support Engineer II

    5 days ago

    Taguig, National Capital Region, Philippines Ingram Micro Full time ₱800,000 - ₱1,200,000 per year

    Position Summary:Working in a technical support facility or call center, incumbents ensure that customers receive the highest quality hot-line technical support. Responds to customer service inquiries regarding company products, features and/or services. Researches, documents and communicates recurring technical issues. Facilitates and coordinates Returned...

  • Technical Support

    5 days ago

    Taguig, National Capital Region, Philippines GetSet Software Full time ₱900,000 - ₱1,200,000 per year

    GetSet Software is delighted to have been engaged by this esteemed and highly successful company, recognized as a cutting-edge digital service provider with expertise in Digital Engineering, Operations, and Studio Services, to assist in the recruitment for Technical Support (Level 1 & 2) roles.Responsibilities:Provide support for English presale inquiries...