Finance and Accounting Cluster Leader

1 week ago

Quezon City, National Capital Region, Philippines Comrise Full time ₱2,400,000 - ₱3,600,000 per year

Your Role and Responsibilities

As a critical member of our senior leadership team, you will be responsible for ensuring

the delivery of high-quality services, efficient resource management, effective issue

resolution, and oversight on compliance and audit. You will play a key role in driving

continuous improvement and automation across all areas of the account, while also

managing a team of account leaders.

Key Responsibilities

1. Delivery Management

  • Lead a group of accounts, ensuring optimal service delivery performance and efficient resource management.
  • Responsible for delivery of services that contribute significantly to achievement of customer satisfaction, cost, expense and other business

objectives.

  • Collaborate with internal stakeholders and external partners to ensure successful account delivery.

2. People Management

  • Responsible for providing direction to multiple managers, and high level direction to delivery employees.
  • Develop and execute succession plans to ensure smooth leadership transitions.
  • Implement strategies to prevent attrition and improve employee retention.
  • Foster a positive and inclusive work environment.

3. Transformation and Continuous Improvement

  • Develop and implement improvement efforts on all areas of the account based on specific priorities and action plans.
  • Achieve transformation and continuous improvement targets and ensure accountability.
  • Collaborate with account teams and stakeholders to identify and implement transformation opportunities.

4. Critical Issue Resolution (Crit Sit)

  • Lead the resolution of critical issues affecting account performance or client satisfaction.
  • Coordinate with account teams, internal stakeholders, and external partners to resolve issues.
  • Develop and implement corrective actions to prevent recurrence.

5. Compliance and Audit (internal and external)

  • Ensure compliance with IBM's policies, procedures, and regulatory requirements
  • Identify and mitigate potential compliance risks
  • Collaborate with internal and external auditors to ensure a successful audit outcomes

Required Professional and Technical Expertise

  • Relevant skills and experience in BPO or similar industry, preferably with experience managing in a multi-client environment.
  • Strong business operations knowledge in Finance delivery services
  • Strong business operations knowledge in HR delivery services.
  • Proven track record of success in leading high-performing teams and delivering results
  • Excellent communication, leadership, and problem-solving skills
  • Strong analytical and strategic thinking skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Work Set-up: 100% Onsite
wearehiring

Job Type: Full-time

Pay: Php400, Php450,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • Are you willing to work 100% onsite?

Experience:

  • Finance and Accounting: 10 years (Required)
  • Compliance: 10 years (Required)

Work Location: In person

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